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Message code issue

09-03-2026 11:02 PM
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Hi SAP Team,

I am trying to register for an SAP BTP Trial account so I can begin my hands-on learning, but I am completely stuck at the telephone number verification step. Every time I input my information and request the verification code, I receive this exact error message:

"We did not send you a code because you are not allowed to request phone calls. Please contact your system administrator."

Because this is a personal trial account for learning purposes, I do not have a system administrator to contact.

My Location Details:

  • Country: Angola

  • Country Code: +244

(Note: The email address associated with my stuck registration is the same one I am using to post this community question. I can provide my full phone number via Direct Message to an SAP Moderator if needed.)

Troubleshooting Already Attempted:

  • Switched to a mobile hotspot network to change my IP/routing.

  • Cleared browser cache, cookies, and tried Incognito/Private browsing.

  • Verified that my phone number formatting is correct and completed the CAPTCHA successfully.

Could an SAP moderator please assist me with overriding or whitelisting this registration from the backend so I can access the BTP Cockpit?

Thank you!

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