CA Introscope Enterprise Manager issue in Solman Basic Configuration

[#1]

Hi Experts,

When I am doing basic configuration in solution manger 7.1. I am facing a issue like below:

In Configure CA Introscope, Import Existing Installation is not getting active.

Can anybody please help to solve the issue.

Thanks in advance.

Regards,

Raj kishor.

[Former Member]

Hi Raj,

Pls check the following:

• Introscope has been installed.
• Enterprise manager is running.
• SMD agent on Solution manager is running or not

If EM is not running, start the EM.

On a unix box, the command is ./EMctrl.sh start from the bin directory.

Regards,

Ankit

[Former Member]

Click on Edit button to get the highlighted section activated.

[rajkishor10]

Hi Ankit,

Thanks for the quick response.

I have check all three point which you have mention above.

I am using Windows server and I have click on Edit button also.

Please let us know if any other possibility to highlight that one.

Thanks.

Regards,

Raj kishor.

[Former Member]

do you get any message when you click on Edit button?

Something like " a session is already opened". If yes, close the other session.

One should get a screen as shown below after clicking on "Edit" button.