Request clarification before answering.
Which Kernel version/patch level ares you using?
The note 1686689 says:"Being on Kernel patch 100 or higher, patch R3trans and tp as described in note 1665940, section 3, "Import the required version of R3trans and tp". Without these patches there will be import errors for software component CTS_PLUG which stop the import queue."
Try to update these files.
regars,
Mauricio.
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