Customer return - automatic processing

[#1]

Dear experts,

At my customer there is a requirement to automatically create a customer return delivery, goods receipt posting and credit posting when saving a customer return order. The process should be as follows:

1. Create customer return order (VA01) with reference to the original invoice

2. Create a return delivery (automatic) with reference to the return order

3. Post goods receipt against return delivery (automatic)

4. Book credit note (automatic)

I'm not sure if this is standard SAP and where I should configure the above,

Your comments are much appreciated,

Kind regards, M

[Former Member]

Hi,

For this there is no straight forward solution but we can try work around

1. For return sales document type set immediate delivery indicator A in shipping sub tab by VOV8

Then once u save return order system can create delivery in background

2. Then in VL23 set Post goods issue in background

3. create billing in background VF06 or schedule job for this program SDBILLDL or RV60SBAT in sm37

Kindly try this may be fulfill your requirement

Kapil