Customer return - automatic processing

[#1]

Dear experts,

At my customer there is a requirement to automatically create a customer return delivery, goods receipt posting and credit posting when saving a customer return order. The process should be as follows:

1. Create customer return order (VA01) with reference to the original invoice

2. Create a return delivery (automatic) with reference to the return order

3. Post goods receipt against return delivery (automatic)

4. Book credit note (automatic)

I'm not sure if this is standard SAP and where I should configure the above,

Your comments are much appreciated,

Kind regards, M

[Former Member]

Hi,

This not possible in std SAP although you may have a return delivery created automatically by checking Immediate delivery in VOV8 for RE order type, you will have to do PGI and Credit memo manually or by using function module/BAPI.

Take the help of your ABAPer to find out how it can be done.

PGI can be created using BAPI_GOODSMVT_CREATE

Billing document/Credit memo can be created using BAPI_BILLINGDOC_CREATE

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You may also schedule PGI as a background job through VL06O and Billing through VF06 which would run everyday and check return deliveries pending for PGI and completed deliveires pending for credit memo creation.

Make sure you dont have any delivery or billing block in your return orders and automatic posting in credit memo so that accounting document also gets created.

Regards,

Amit

Edited by: Amit Iyer on Jun 8, 2011 2:45 PM