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Sap Customer Checkout Article sync error "Error while loading article data from external system"

Tharindu
Active Participant
0 Kudos
211

Dear Experts ,

Kindly note that we have experienced a article synchronizing error recently in one of our client's live environment all other data (Customer , users, receipts , discounts etc synchronizing successfully) . So we did several checking but still not able to get sorted the same and need to get this sorted immediately since the client cannot use the system with this matter ,

ID: 34
Response-Code: 200
Encoding: UTF-8
Content-Type: text/xml;charset=UTF-8
Headers: {connection=[keep-alive], Content-Length=[317], content-type=[text/xml;charset=UTF-8], Date=[Sun, 02 Feb 2025 21:19:41 GMT], Expires=[Thu, 01 Jan 1970 00:00:00 GMT], Keep-Alive=[timeout=20], Server=[], Set-Cookie=[JSESSIONID=FE8147A942F2E9D014CBB4A800E573B6; Path=/B1iXcellerator; HttpOnly], X-FRAME-OPTIONS=[SAMEORIGIN]}
Payload: <?xml version='1.0' encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><SOAP-ENV:Body>
<DiscountListDetailsResponse>
<DiscountLists/>
<LastReturnedObjectId/>
<ErrorMessage/>
</DiscountListDetailsResponse></SOAP-ENV:Body></SOAP-ENV:Envelope>
--------------------------------------
2025-02-03 02:53:32,590 [loadAllDTOFromExternalSystem] INFO com.sap.scco.ap.pos.job.DiscountJob$2 - WarningMessages=null
2025-02-03 02:53:32,638 [loadAllDTOFromExternalSystem] INFO com.sap.scco.ap.pos.job.DiscountJob - <<<<<<<<<<<<<<<<<<<<<<<<<<< DiscountJob finished in 8777ms
2025-02-03 02:53:32,641 [Thread-40] INFO com.sap.scco.ap.pos.dao.BaseManager - PriceDiscount Cache created.
2025-02-03 02:59:18,860 [Atmosphere-Shared-252] INFO com.sap.scco.ap.pos.service.impl.UserPosServiceImpl - User credentials valid for user 'Admin'
2025-02-03 02:59:19,331 [Atmosphere-Shared-252] INFO com.sap.scco.ap.registry.UserRegistry - User Admin logged in.
2025-02-03 02:59:19,737 [pool-5-thread-1] INFO com.sap.scco.ap.pos.dao.BaseManager - Quick selection job started
2025-02-03 02:59:20,415 [pool-5-thread-1] INFO com.sap.scco.ap.pos.dao.BaseManager - Synced Quickselection: none
2025-02-03 02:59:20,922 [pool-5-thread-1] INFO com.sap.scco.ap.pos.i14y.SelectionStructureUpdateHandler - Send quickSelectionUpdate to UI (from server) - version: 23a8b6dca1070abe08bc5172b5330a27 - syncDate: 2025-02-03T02:38:56+05:30
2025-02-03 02:59:20,938 [pool-5-thread-1] INFO com.sap.scco.ap.pos.dao.BaseManager - Quick selection sync successful
2025-02-03 02:59:21,110 [Atmosphere-Shared-262] INFO com.sap.scco.ui.util.configproviders.QuickSelectionConfigProvider - send quickSelectionUpdate to UI (getConfig) - version: 23a8b6dca1070abe08bc5172b5330a27 - syncDate: Mon Feb 03 02:38:56 IST 2025
Hardware key was retrieved.
2025-02-03 02:59:35,511 [http-nio-127.0.0.1-9999-exec-2] INFO org.reflections.Reflections - Reflections took 152 ms to scan 1 urls, producing 85 keys and 1150 values
2025-02-03 02:59:35,602 [http-nio-127.0.0.1-9999-exec-2] INFO org.reflections.Reflections - Reflections took 70 ms to scan 1 urls, producing 85 keys and 1150 values
Feb 03, 2025 2:59:35 AM com.sap.ui5.resource.impl.ServletResourceConfig <init>
INFO: Using log configuration from: jar:file:/C:/SapCustomerCheckout/env.jar!/logging.properties
2025-02-03 03:01:00,297 [BYD_SCHEDULER_Worker-4] INFO com.sap.scco.ap.pos.job.MaterialJob - >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> MaterialJob started
2025-02-03 03:01:00,298 [BYD_SCHEDULER_Worker-4] INFO com.sap.scco.ap.pos.job.MaterialJob - Loading material data from ERP...
2025-02-03 03:02:10,611 [BYD_SCHEDULER_Worker-4] INFO com.sap.scco.ap.pos.job.MaterialJob - <<<<<<<<<<<<<<<<<<<<<<<<<<< MaterialJob finished in 70313ms
2025-02-03 03:02:10,611 [loadAllDTOFromExternalSystem] WARN com.sap.scco.ap.pos.i14y.util.AbstractDTOService - an exception came up while retrieving all MaterialDTO from ERP (BusinessOne)
com.sap.scco.util.exception.XState: com.sap.scco.util.exception.XWebServiceException: Server Error
at com.sap.scco.ap.pos.i14y.b1.wrapper.BusinessOneServiceWrapper.fetchMaterialsAndPrices(BusinessOneServiceWrapper.java:381)
at com.sap.scco.ap.pos.i14y.b1.MaterialDTO_B1WebserviceImpl.runRetrieve(MaterialDTO_B1WebserviceImpl.java:24)
at com.sap.scco.ap.pos.i14y.util.AbstractDTOService.runRetrieve(AbstractDTOService.java:89)
at com.sap.scco.ap.pos.i14y.util.AbstractDTOService.lambda$1(AbstractDTOService.java:268)
at java.base/java.lang.Thread.run(Thread.java:829)
Caused by: com.sap.scco.util.exception.XWebServiceException: javax.xml.ws.soap.SOAPFaultException: Server Error
at com.sap.scco.ap.pos.i14y.b1.wrapper.BusinessOneServiceWrapper.fetchMaterials(BusinessOneServiceWrapper.java:536)
at com.sap.scco.ap.pos.i14y.b1.wrapper.BusinessOneServiceWrapper.fetchMaterialsAndPrices(BusinessOneServiceWrapper.java:377)
... 4 common frames omitted
Caused by: javax.xml.ws.soap.SOAPFaultException: Server Error
at org.apache.cxf.jaxws.JaxWsClientProxy.mapException(JaxWsClientProxy.java:195)
at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:145)
at com.sun.proxy.$Proxy106.sapPOSFetchMaterialList(Unknown Source)
at com.sap.scco.ap.pos.i14y.b1.wrapper.BusinessOneServiceWrapper.fetchMaterials(BusinessOneServiceWrapper.java:514)
... 5 common frames omitted
Caused by: org.apache.cxf.binding.soap.SoapFault: Server Error
at org.apache.cxf.binding.soap.interceptor.Soap11FaultInInterceptor.unmarshalFault(Soap11FaultInInterceptor.java:87)
at org.apache.cxf.binding.soap.interceptor.Soap11FaultInInterceptor.handleMessage(Soap11FaultInInterceptor.java:53)
at org.apache.cxf.binding.soap.interceptor.Soap11FaultInInterceptor.handleMessage(Soap11FaultInInterceptor.java:42)
at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:307)
at org.apache.cxf.interceptor.AbstractFaultChainInitiatorObserver.onMessage(AbstractFaultChainInitiatorObserver.java:112)
at org.apache.cxf.binding.soap.interceptor.CheckFaultInterceptor.handleMessage(CheckFaultInterceptor.java:70)
at org.apache.cxf.binding.soap.interceptor.CheckFaultInterceptor.handleMessage(CheckFaultInterceptor.java:35)
at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:307)
at org.apache.cxf.endpoint.ClientImpl.onMessage(ClientImpl.java:829)
at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.handleResponseInternal(HTTPConduit.java:1726)
at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.handleResponse(HTTPConduit.java:1592)
at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.close(HTTPConduit.java:1389)
at org.apache.cxf.transport.AbstractConduit.close(AbstractConduit.java:56)
at org.apache.cxf.transport.http.HTTPConduit.close(HTTPConduit.java:689)
at org.apache.cxf.interceptor.MessageSenderInterceptor$MessageSenderEndingInterceptor.handleMessage(MessageSenderInterceptor.java:63)
at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:307)
at org.apache.cxf.endpoint.ClientImpl.doInvoke(ClientImpl.java:528)
at org.apache.cxf.endpoint.ClientImpl.invoke(ClientImpl.java:439)
at org.apache.cxf.endpoint.ClientImpl.invoke(ClientImpl.java:354)
at org.apache.cxf.endpoint.ClientImpl.invoke(ClientImpl.java:312)
at org.apache.cxf.frontend.ClientProxy.invokeSync(ClientProxy.java:96)
at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:140)
... 7 common frames omitted
2025-02-03 03:02:10,627 [loadAllDTOFromExternalSystem] INFO com.sap.scco.ap.pos.i14y.util.callback.impl.MaterialDTO_RetrieveListCallback - XState=com.sap.scco.util.exception.XState: com.sap.scco.util.exception.XWebServiceException: Server Error,stopSubsequentAttempts=false

SAP 10 Hana FP2111Sap 

Several minutes ago done a upgrade to FP18 PL16 but still this issue coming . 

CustomerCheckoutUI_V4.0.55 and CustomerCheckout_V4.0.55 been updated but no any progress .

It's really really grateful if someone can support us to get rid of this matter with in today . 

Thanks in advance .

Best Regards ,

Tharindu.  

Accepted Solutions (1)

Accepted Solutions (1)

gunther_sandtner2
Product and Topic Expert
Product and Topic Expert
0 Kudos

Dear Tharindu,

 

This issue can be solved with KBA 3120095

 

Kind regards,

Gunther

Tharindu
Active Participant
0 Kudos
Dear Gunther , Thanks for your suggested KBA 0003120095 and yes it has sorted my issues . Appreciated your help as always .Thanks and Best Regards , Tharindu .

Answers (2)

Answers (2)

ricardo_renteria2
Participant
0 Kudos

Hi Tharindu

I think the best in this case is to check the 'message log' in Integration Framework and see if the scenario is raising some kind of error, maybe there you can find a more detailed info about error.

Tharindu
Active Participant
0 Kudos
Hi Ricardo , Your prompt assistance is really appreciated . But Even though I checked the log wasn't able to find a clue with my understanding . Still the matter exists . Don't know what to do .
ricardo_renteria2
Participant
0 Kudos
If you have some experience in Integration Framework maybe you can investigate the message logs, the ipo-steps, the queues; if not, is better to report the incident in SAP Support.
ANKIT_CHAUHAN
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Tharindu ,

Check if SAP Note 2694514 and 2832588 help for your scenario.

Kind regards,

ANKIT CHAUHAN

SAP Business One Support

Tharindu
Active Participant
0 Kudos
Hi Ankith , Your prompt support on my query is really appreciated and thanks for sharing valuable notes as well . But unfortunately those wasn't able to get rid of the above mentioned matter . The issue still remaining. Do you have any other advises for me . Thanks in advance .
ANKIT_CHAUHAN
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Tharindu ,

In that case, I would suggest you to report an incident.

Kind regards,

ANKIT CHAUHAN

SAP Business One Support