web service problem (Timeout)

[Former Member]

hello

i hope this is the right category to post my problem

i want to use the service "customerCRMChangeRequestConfirmation_In"

but i get this error message: "Error getting response; java.net SocketTimeoutException: Read timed out.

on my search to fix this problem i found the SAP Note 826419.

with following advice:

===========================================================================================

Version NW 7.10

• Using NetWeaver Administrator

o For standard Web service deployable proxy:

1. Open SAP NetWeaver Administrator in a browser: http:// "Web Services Administration".

3. Choose "Proxy Definitions by Name" and click "GO".

4. Select the proxy you want to configure.

5. Choose the "Configuration" tab.

6. Choose the "Logical Ports" tab.

7. Select the logical port you want to configure and choose "Edit".

8. Choose the "Transport Settings" tab.

9. Edit the "Max wait-time for HTTP response (in milliseconds)" field.

10. Click "Save" to save the settings.

============================================================================================

but in my Transport Settings are no "May wait-Time for HTTP response-field"

what is the problem? i have an SAP CRM IDES System with Netweaver 7.1

do I need to install an sp?

I also found this solution for my read time out problem:

http://wiki.sdn.sap.com/wiki/display/TechTSG/%28WSR%29Problems-P01

but this solution with "Visual Administrator" is for java stack, right?

thank you for your help!

kind regards

sven möller

[Former Member]

Hello Trevor,

sorry for this late answere.

Your last suggestion gave me the solution. I increased the timeout value a second time and after this I get an response.

Problem: "Empty" response in the WS testing tool soap UI

Solution => soapUI => File => Preferences => HTTP Settings => give the Socket Time out an higher value

Thank you for this help Trevor.

Now I have a further problem (Should I open a new thread? : The webservice give me an error as response. (500 Connection time out)

I searched in the forum to solve this new problem. I think this problem gets in action if an user test his ws in the browser. I'm testing this ws in the tool soap UI.

A nother solution for this error is to increase the time out value in an web dispatcher parameter. I think the SAP Web Dispatcher is not installed on my SAP-System. Do I need this Tool for this time out problem?

I think it will be useful when we from Sybase (swat Sybase<=> SAP, mobility ) gets an personal contact from SAP who has expirence with sap ws.

[Former Member]

Hi Sven,

Sorry for my late reply. I would suggest posting a new thread in the SOA forum:

[;

Please ensure to provide as much detail as possible on your landscape setup & how (including which tools) you're doing your test. It could be a simple thing like you (with SoapUI) being behind a proxy that might be blocking your request...

If I may also make another suggestion, I don't personally feel that the SAP Web Dispatcher (timeout) is causing this issue. Even if it is, in the IDES environment, you have almost no flexibility to change anything. The other thing that's confusing me, the Enterprise Service that you're using shouldn't be long running at all if it's just changing a customer's details.

I personally avoid the IDES setup & instead use the SAP ES Workplace setup to evaluate any SAP Enterprise Service if I don't have direct access to it. I think the SAP & Sybase teams collaborate extensively but they may be just driving this in the labs currently, but you're right, it would be very useful.

Best Regards, Trevor