MSMP Escalation Setting

[Former Member]

Hi,

I removed the escalation in the Task Setting for a stage but the system is still trying to escalate. We are not using global escalation either. Can someone point out what I can check to ensure escalation setting has been correctly removed?

Thanks,

Jay

[Former Member]

Thanks Madhu and Ameet. I removed the escalation setting from the stage too.

I also carried out below steps:

1) Activated escalation setting in the Task Settings and then removed / cleared the Escalation time  and agent values

2) Again removed the Escalation setting in the Task settings and saved. This removed the values from the config settings seen in TCode GRFNMW_CONFIGURE.

And of course as for any change, generated the new version.

Thanks again.