GRACUSER is showing incorrect data

[#1]

Hello,

We have 2 data sources connected to GRC system suppose say as SOURCE1 and SOURCE2.

User details along with personal number present in both the source systems. We have configugred first source system is SOURCE1 and second is SOURCE2.

But after the synchronization, in the table GRACUSER is showing connector as SOURCE2 for some users instead details are present in SOURCE1.

Why the system has skipped the details in SOURCE1 and updated GRACUSER as SOURCE2.

Please advise ?

[Colleen]

Hi Abhi

Extending on Mangesh's comment, I tested the sync jobs a while back (came up on a discussion in SCN) and I got the impression GRACUSER will store the user information for the last system the job ran for.

Every unique user across your connectors will appear once in the GRACUSER table. All subsequent accounts for the user will then appear in the GRACUSERCONN table.

You can confirm this by locating a user with both SOURCE1 and SOURCE2 accounts then run the sync on the two systems and check in between each run to see what happens the entries for that user in the tables.

Regards

Colleen

[Former Member]

Hello Colleen,

In continuation to this as you said Sync Job updates the details from the last sync connector.

Suppose in this case SOURCE 1 has complete user details but SOURCE 2 has very limited details.

Last sync was done on SOURCE 2 and it updates the same in GRACUSER table. But we need to have this table update based on the complete data.

Please advise on this is it possible.

Thanks in advance.

[Former Member]

Hi Colleen,

My connectors update GRACUSER , in-spite of being on Sequence 2. Can you tell me, which is higher priority 1 or 2. I think it is 1.

Also, my FF ids from Plug-in systems, are not appearing , in-spite of Auth. Repository Sync, although they appear in GRACUSER

[Colleen]

HI Plaban

I thought you have your own questions opened for these questions.

I did respond to your FF Id and the GRACUSER questions has been explained. Also, I think Prasant jumped in under your question and explained it as well.

Please do not hijack threads

Regards

Colleen