Escalation Notification - GRC 10

[#1]

Hi All,

Just wanted to understand how Escalation notifications work in GRC.

I have my agent as Role Approver and Escalation to Role Alternate approver after one minute.

I have enabled Escalation notification at Role Owner stage and have defined template for that.

Issue is that no mail is being triggered.

Am I missing aything?

Please suggest.

Thanks,

Sai.

[Former Member]

Hello

We have similar config and we have a managers stage;

How to we escalate it to the Manager's(approver) Manger (approvers manager)?

Regards

Sri

[Former Member]

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