Error provisioning to GRC system - WF-Batch locking user

[#1]

We are having an issue when provisioning New Access requests to the GRC system itself (also a plugin system).

After 1st stage approver confirms approval in work inbox, only the user is being created, but the role assignment is not being added.

Upon review of SLG1 log and the Access request audit log, the following error message displays.

Maintenance of user xxxx locked by WF-BATCH

Then the request will instead take the escape path instead of ending due.  The user created and the role not assigned.

We are using GRC AC 10 SP13.  Can anyone assist.

Following version of GRC plugins installed on GRC system

GRCFND_A V1000 0013 SAPK-V1013INGRCFNDA GRC Foundation ABAP

GRCPINW V1000_731 0004 SAPK-10504INGRCPINW SAP GRC NW Plug-in

[Former Member]

Hi Don,

we had the same error this week the first time.

In our case the server was offline for a short time.

Parallel a new virus scanner was implemented, we think this could have an effect on the server.

The problem was solved by execution of a new start of the server.

Hope this info will help.

BR

Melanie