Is there a user manual for ECSC solution. This is a very common ask from customers to help them with their enablement. Anything close like an ECSC user personas demo script would also help if it has detail navigation steps with screen shots of Ask HR...
If the customer has a 24x7 service time with multiple global regions, how do we setup the SLA - working day calendar and operating hours. When you create a service level in Hybris Service, we have to set the working day calendar, time zone and operat...
Many customers have asked or wished that there is a way to configure SLA times to monitor and control the activity tasks similar to tickets. Currently activity tasks due date have to be set manually. Ideally we should be able to set SLAs for tasks es...
In 1802 we have the Employee Country and few other Employee attributes available to select as a condition field in the routing rules in C4C. These fields obviously will have to be populated by the Employee replication from Employee Central to C4C sys...
Hi Abimanyu,
Very useful post. I have a requirement where we need to force user to enter comments in a field whenever they change the 'Assigned To' field value to a value different than current value. For this I can create an extension field to a...
Employee satisfaction survey is something most customers request in ECSC implementations. Service Cloud has standard survey functionality. You can scope this and use in a ECSC process. For example when a ticket is closed send an email to the employee...
