Troubleshooting and resolving technical issue with any software can be a challenge at the best of times. It usually takes a combination of three main components:
Troubleshooting / Trial and Error
Technical Details via Log, Traces or Configurati...
We've heard from you -- our customers and partners -- and you want more power in identifying and resolving issues on your schedule and at your speed. We are introducing a new tool that will empower you to automate and expedite a core aspect of incid...
Greetings!
I have been supporting SAP customers for almost ½ my life (18 years) now. I’ve seen a lot happen over those 18 years but few things have gotten me as excited as Expert Chat. Chat is certainly not a new concept but when we put experts on...
Greetings BI Platform community,I want to introduce the Open Beta phase of our exciting new Predictive Support Alerts offering from SAP Product Support. For those of you that don't know me, I have been in Support @ SAP (out of our Vancouver, Canada ...
Greetings Webi World,I wanted to ensure that people were aware of this issue as it is causing a lot of incidents to come in to Product Support @ SAP.It was recently discovered that a patch has introduced an issue with the calendar objects that are us...
Hi Dot,
I'm on the project team of this feature so I can help answer this question.
The content that is displayed within the Support Assistant dialog is all curated content based on the topic area that you are in. This is not doing any kind of sea...
Great question Ayman,
I didn't get into in this article but we built this tool in such a way that you don't actually send anything to SAP. It works the other way around and we send a (json) file to your browser and we use your browser to scan the c...
Hi Donatas,
Denis hints to the difference in his response.
2-tier mode is a much more direct method of accessing the data so it will almost always be quicker. The 8x performance hit you mention seems a little high to me but there are quite a f...
