About amandagong

amandagong

We would like to introduce a recent change we've made in the ‘Get Support’ application from SAP for Me. The key change is the shift from prioritizing issues based on levels to describing the business impact of the issue. This will directly determine ...

amandagong

Case list is your central place to manage all technical issues reported to SAP. You can easily view, edit, or confirm your created cases, with personalized filters and views, sorting and grouping options.We would like to walk you through on what’s ne...

amandagong

We would like to inform you about an upcoming change that will be taking place in SAP for Me. We plan to delete old draft Cases from the ‘Get Support’ application in SAP for Me. Draft cases created before November 1st , 2023, will be deleted on Sunda...

amandagong

Update on 29 Aug, 2024: Thank you for your feedback! We're happy to let you know that, based on the positive response, we have decided to extend the pilot. This means that the trial version will be extended until further notice based on additional us...

amandagong

**Update on 19th April, 2024: When display your case, the 'auto confirm date' will be shown, together with a counter on days left, increase transparency for you to better manage your cases.We’re delighted to introduce some recent improvements to case...

amandagong

Hi Hunter. Yes. I switched the language to Chinese, and I'm able to see the business impact selection, description, guided questions in Chinese.

amandagong

Hi Marcelo, Thanks for your information. We've reported this issue to the development team and it is now fixed.  Could you please try it again?  It works for me. Kind Regards, Amanda

amandagong

Hi Svetlana, Thanks for your information. We've reported this issue to the development team and it is now fixed.  Kind Regards, Amanda

amandagong

Hi Callum, Glad you like it. There are some news for you. SAP ONE Support Launchpad has been migrated to SAP for Me as the new central entry point for SAP support. Here are some reference new blogs for you: New ‘Get Support’ Application and Struc...

amandagong

Hello all, The feature enhancement has just been released. You can change the SAP for Me display language from 'My Settings'- Portal Preferences- Language. Kind Regards, Amanda

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Enhancing SAP Support: Introducing Business Impact-Driven Case Prioritization

Try out the newly designed ‘Case List’ to help you manage your support cases in SAP for Me

Draft Cases Deletion in SAP for Me

Improved ‘Get Support’ Experience: Enhanced Placement of Detailed Description & AI Recommendations

Try Out the Latest Enhancements in SAP for Me to Better Manage Your Support Cases

Re: Enhancing SAP Support: Introducing Business Impact-Driven Case Prioritization

Re: SAP for Me now speaks your language

Re: SAP for Me now speaks your language

Re: Improved incident creation application simplifies your incident creation process!

Re: SAP for Me now speaks your language