About 12arthur

12arthur

Hello All, I’m Arthur Hanauer from the SAP Product Support team. I'm writing this blog to provide a general overview on how a custom MIME header would be set up for email servers, as this is something that may be needed when you are using different...

12arthur

Hello All, I'm Arthur Hanauer from the Product Support at SAP, I am writing this blog to serve as central information for Status related topics in SAP Cloud for Customer Service Requests (Service Tickets). It all starts when the Service scenario is...

12arthur

Hi Wind,I hope you are doing well,In this case, at the moment by standard the workflow rule scenario offers 2 timing possibilities, On Every Save and Scheduled.These timings will tell when the workflow rule should check if an object (in your example,...

12arthur

Hello Wind,I hope you are doing well,Thank you very much for your question.Ideally, the ticket type of the sub-ticket should be the same as the main ticket. Only when the Employee Support scenario is also scoped in the system, a sub-ticket created ou...

12arthur

Thank you very much gabriel.brage 

12arthur

Thank you sandeep.hebbar2, indeed, I believe these blogs are another option our customers and partners have to get to know the product, it's resources and functionalities 

12arthur

Hi nish_murthy, thank you very much my friend 

User Statistics

User Activity

How To Set Up a Custom MIME Header for your Email Server

Understanding Status for Service Request in SAP Cloud for Customer

Re: Workflow rule timing setup in c4c

Re: C4C (SAP Service Cloud) ticket type assignment

Re: Understanding Status for Service Request in SAP Cloud for Customer

Re: Understanding Status for Service Request in SAP Cloud for Customer

Re: Understanding Status for Service Request in SAP Cloud for Customer