SAP Service Cloud version 2 provides capability to implement the custom logics using determination and validation. Using determination, we can update the fields, whereas using validation, we can raise an error message in Service Cloud v2. In this blo...
SAP Service Cloud version 2 provides capability to implement the custom logics using determination and validation. Using determination, we can update the fields, whereas using validation, we can raise an error message in Service Cloud v2. In this blo...
There are number of use cases where business want to highlight certain data in a specific color so that it gets the attention of the C4C agents. E.g., while analyzing weekly or monthly report- agents want to focus on certain deals which are having hi...
Hi Experts,
I have a requirement to create a custom report with a limited number of fields from Ticket, Account and few other custom objects. Users should not be able to add any extra fields to the view.
I have already restricted the action "add...
Hello Experts,
I have created extension fields in BusinessPartnerSolutionExtension xbo. Due to solution design - I need to have these extension field in this BO instead of Customer BO.I need to migrate the data for these extension fields.
I have...
Hi Atul,You can use a combination of scheduled workflow and sdk enhancement to achieve the requirement.1. Create KUT /sdk Date field (lets say name of the field is sendnotifDate) which will be used to trigger the workflow.2. Create a scheduled workfl...
workflow-notification.jpgHi Atul,The screenshot is not uploaded properly.Also, if you are using workflow to send the notification - then notification uses placeholders as &1, &2 etc. You need to write the subject as "Dear User, This is to notify , fo...
Hi Syed,If its standard field for which it is not reflecting in change history intermittently - you can raise an incident to SAP as it happens due to glitch in the systemThanks,Gayatri
