About AndrewGriffin

AndrewGriffin · 09-01-2022

Hi all, In ECSC we understood that if an employee in C4C is classed as inactive (current date is outside the employee's validity from / to dates) then it is not possible to create tickets for them. See https://userapps.support.sap.com/sap/support/k...

AndrewGriffin · 07-17-2020

Hi experts, I'm looking for information on whether or not we can integrate Enable Now with Service Cloud to include our own customer-specific contextual help. Is this possible, and if so how do we do it? I have searched around and cannot find anyth...

AndrewGriffin · 04-18-2020

Hi all, We are looking to archive some data due to business reasons where some of the transactions are still open (leads, opportunities and so on). The archive routines for certain objects check CRM_JEST to make sure the objects will not be process...

AndrewGriffin · 01-31-2020

Hi all, We are using external pricing in C4C for quotes, connected to S/4HANA. Our S/4HANA consultant has created list pricing, but when we request external pricing we do not get anything back except a pricing error from S/4HANA (Pricing error: Man...

AndrewGriffin · 08-01-2019

In Service Cloud product ID's are automatically converted to upper case. We have a requirement due to international standards in the chemicals industry to record product IDs as case sensitive. Assuming that SAP have support for the chemical industr...

AndrewGriffin

@jasper_cremers it depends on your use case, you can send event notifications (for example to BTP Integration Services) to send a field update, for example if a data update on one object like a Task should update a linked/predecessor object like a Ca...

AndrewGriffin

@josef_reiterer autoflows in V2 are not quite the same as workflows in v1. To do field updates for example you would use Determinations under Extensibility rather than use autoflows.

AndrewGriffin · 07-18-2023

SAP is moving away from buying systems and instead you implement business processes, supported by a microservices ecosystem, which in my opinion is the right focus.Customers rarely ask for a C4C implementation, they instead ask for a Lead to Cash pro...

AndrewGriffin · 05-19-2023

Hi vera.gutbrod ,When creating a dynamic user list based on country/region we are getting a very short list of available countries and cannot see where this is determined / defined. It does not seem to relate to the countries defined in SuccessFacto...

AndrewGriffin · 03-16-2023

Quick minor question - when managing the home page and adding new custom tiles under "Organizational Updates", how do we rename the section as this is the American spelling of Organizational and we are using British English in the implementation? Th...

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Automated ticket creation for inactive employee

Service Cloud Enable Now integration

Bypass status check in archiving

How to use "List Price" from external pricing

Service Cloud - Product IDs in lowercase

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