anthonyx_uliano
Participant
Member since ‎2014 Dec 24

User Statistics

  • 69 Posts
  • 1 Solutions
  • 25 Kudos given
  • 10 Kudos received

User Activity

We have a pre-built CTI solution for C4C, but we have a use case for a customer we’ve been unable to support. The scenario that the customer wants to achieve is after the Warm Transfer, the second agent should be able to see the notes added by th...
Hi Everyone, We've embedded an HTML5 Web Application in the ICWC, but we'd like to use the WebClient Event Mechanism to both raise and subscribe to events in the Interaction Center WebClient, which I believe means we need to host our HTML5 Web Applic...
We've just recently completed our DaVinci App for Five9, which allows customers to use Five9 with SAP Interaction Center.What are the use cases, beyond screen-pop, click-to-dial, and activity tracking that companies are looking for so I can pass that...
We're working with a legacy customer that is using IC-WinClient which still uses SAPphone and they're looking for a way to failover in the case of an CTI Server failure. I realize this can be done with a manual switch of the agent to another profile ...
With SAP’s introduction of C/4HANA in June 2018, SAP has seen significant adoption of their new cloud-based CRM platform, especially within their customer service department. As businesses explore ways to use Cloud for Customer within their contact c...