In my latest blog, “Alexa, Help me to Better Serve My Customers”, the opportunity to enhance the experience of the largest portion of our utility customer base was discussed. Millennials demand streamlined interactions, often centered around technolo...

It’s official, folks! According to the US Census Bureau, Millennials have officially surpassed Baby Boomers and are now the largest generation in the U.S.   Although this is the first time we’ve officially recognized the demographic shift, companies ...

You’ve made the plunge to SAP HANA! Congratulations! Now what? With two small boys, my wife and I recently decided it was time to get a larger car. We knew exactly what we wanted – 3 rows of seats, good gas mileage and state of the art safety featur...