An increasing number of utilities companies are exploring omnichannel customer engagement to reduce customer attrition and enhance customer loyalty. Therefore, Utility companies globally have started adopting the SAP Emarsys Customer Engagement solu...
Hello everybody:
Your Utilities community coordinators Florian and Juergen would like to share an update on the latest news regarding SAP Customer Experience for Utilities and our SAP C/4HANA Utilities portfolio.
Coming home after two major confere...
Hello everybody:
Your Utilities community coordinators Florian and Juergen would like to share an update on the latest news regarding SAP Customer Experience for Utilities and our SAP C/4HANA Utilities portfolio.
Coming home after two major confere...
The theme of this year's International Utilities Conference is 'Creating Value in the Digital Energy Network' >>LINKUtilities globally understand the pressing need to involve their customers as a key partner in the Digital Energy Network. They also u...
On September 16, SAP globally launched the message that in order to be successful in today's economy companies must look "Beyond CRM" and embrace Customer Engagement techniques, tools, and mindset. While the tools and techniques of Customer Relations...
What if calling out bad behavior is to shut down a conversation that a leader does not want to happen?
I experienced that myself. First, we get encouraged to ask questions. Then I ask a question that doubts the foundation of the leader's point of vi...
Hi Anurag:great questions.reg 1: I would be careful how you message to the client. Yes, the features offered through the SAP Multichannel Foundation can power an app like the Utility Customer Engagement App. However, I would clearly state that this a...
And as if we needed more proof, Accenture just this week of December 8 released a study quantifying the estimated annual losses utilities globally are facing. Look here: http://www.marketwatch.com/story/utilities-face-significant-revenue-losses-from-...
Hi Jayshree:instead of implementing UCES, you could also implement the SAP Utilities Multichannel Foundation and build the required web self-service features using our sample web self-service portal as a starting point. Please review the following in...