About robert_straubinger

robert_straubinger

New service connection, a complex businessThis process is a perfect example of integrating customer service, enterprise asset management and field service. Utilities have not changed how buildings are connected to the grid, however, work management o...

robert_straubinger

Service Management with Advanced Execution in S/4HANATo illustrate an utilities reference process flow, let me walk you through some screen shots, starting with a customer call and progressing to service and maintenance execution. I am including refe...

robert_straubinger

In a few weeks during the SAP for Energy and Utilities Conference in Seville our customers, partners and industry experts will be sharing and presenting news and experiences on Customer Experience solutions. Learn more about Customer Service, Sales, ...

robert_straubinger

Is there a utility that does not work on more sustainability? It became one of the most important dimensions. Utilities run multiple initiatives and programs and started setting carbon goals. Many of their consumers participate and business customers...

robert_straubinger

An IS-U customer asked us, what are others doing to find wrong invoices? The billing group is producing about 50-60k invoices every day and discovers on average 20-30 wrong documents per day. An invoice is considered wrong when the SAP document does ...

robert_straubinger

Hi, at the beginning of the process, a builder and functional location is created. The builder will not be the IS-U business parter in many cases but could be create like an IS-U BP with an FI-CA contract account. The functional location is an IS-U c...

robert_straubinger

Hi Daniel, please check the documentation for Cloud for Customer https://help.sap.com/docs/SAP_CLOUD_FOR_CUSTOMER?locale=en-US Best regards, Robert

robert_straubinger

Hi Kishore, I am wondering, since you refer to UPIL and configurable energy products. How would you use configurable products in C4C, which (standard) process would you use in C4C? Thanks,Robert

robert_straubinger

Hi Peter, please have a look at the product 'SAP Shared Service Framework for S/4HANA' which makes these types of cross-industry functions available in customer management. Best regards, Robert

robert_straubinger

Hi Simon, the count of the standard processes is based on the functional scope that has been published for both solutions, for example through our roadmaps and help.sap.com This is a high level count and I suggest not to compare it 1:1 for the foll...

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