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Member since ‎2010 May 10

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Self-Driving Slippers And Other Automated Oddities That Will Amaze You

2018 Feb 07
In these heady days of digital disruption, you never know what odd-ball invention is lurking around the corner. Self-driving slippers? Check. Cat-shaped car vending machines? You betcha. A "snap together", modular, autonomous vehicle? Why not? Yes, ...

Artificial Intelligence And Machine Learning Don't Have To Be Creepy

2017 Oct 05
Over the past few years I’ve delved into the topic of customer experience, uncovering how new technologies are empowering businesses to know more about their customers than ever before. While there’s nothing wrong with beer getting smarter at the sh...

The Hubris Behind the Hybris Logo

2017 Aug 17
What are the traits of a memorable logo? The answer might vary depending on where you look and who you ask. But certainly, the most iconic logos of our time such as Nike, Apple and Amazon share one common trait: simplicity. I learned this bit of kno...

Does Artificial Intelligence Have A Dirty, Little Secret?

2017 Aug 07
A recent pair of articles covering the topic of Artificial Intelligence (A.I.) has me confused. On one hand, there’s very positive news from recent PwC findings that suggest A.I. could drive $15.7 trillion in productivity gains by 2030. On the other,...

Why Digital Leaders Focus On Customer Experience

2017 Jul 11
From sea to shining sea, a very stark message is resonating when it comes to competing in today’s digital economy: The customer experience is king. It doesn’t matter what size company, industry or product. Creating, enabling and nurturing a stellar ...
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