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Hi - we are planning to enable MS Teams integration and want to have feedback if we should directly implement this on our production tenant vs test tenant in C4C. Note that we are using C4C v1.If we can implement first on test tenant, what are the th...
Hi - we have a (custom program) job that updates Sales blocks using our dunning process (KNVV-LIFSD). But once the update has been completed on the BP, it does not trigger the replication to downstream system like C4C. Note that if we update via MDG ...
Hi - we have a new requirement where the ML for Service should only work for specific Ticket Type and Channel. I know we have Enhancement Spot for ML but not sure where to start.Thanks!Marc
Hi - Is it possible for C4C to still edit transferred orders if the status is still Open/In Progress?Or this can only be done via VA02 in S4 or ECC?Cheers,Marc
Hi - is there a way to turn off ML Categorization for Service Cloud v1 based on Ticket type? For example, we only want to Turn on the ML for ticket types "Service Request", as for others, it shouldn't be working.Cheers,Marc
I found the answer and just sharing here:Enhancement Option: MachineLearningObjectPredictionWriteOverviewNameMachineLearningObjectPredictionWriteNamespacehttp://sap.com/xi/AP/CRM/MachineLearningDescriptionIndicator for ML PredictionTypeMultiple UseDe...
