About JoanGarloff

JoanGarloff · 02-02-2021

Dear All, This UA blog will give you a brief overview of the Help offering in the 2102 release of SAP Marketing Cloud. The 2102 version of the SAP Marketing Cloud Help Portal page is now generally available at http://help.sap.com/mkt, as is the Pr...

JoanGarloff · 04-29-2020

Dear All, Thank you for taking the time to read the SAP Marketing Cloud User Assistance blog to find out what's been going on since the 2002 February release. It's the time of year for spring-cleaning, so you'll notice a couple of navigation and or...

1911 User Assistance: Tricks and Treats · 11-06-2019

Welcome to the 1911 User Assistance blog - the last for this year! We decided to wrap up the year by focusing mainly on the Help Portal, and highlighting a few handy features that might have escaped your notice. The sheer number of help resources o...

JoanGarloff · 08-05-2019

OK, so documentation probably isn’t your first choice of a gripping summer read. Still, it’s worth skimming through the 1908 highlights, so you don’t miss anything. Take a Step to the Right! – The Web Assistant Just Moved Now when you call the in-a...

JoanGarloff · 05-06-2019

Dear All, With the general availability of SAP Marketing Cloud 1905, the corresponding Help Portal page is also publicly available at http://help.sap.com/mkt, as is the in-app User Assistance. (Need a reminder of where to find the User Assistance?...

JoanGarloff · 08-10-2020

Hi Jose,The tutorial linked in the documentation https://help.sap.com/viewer/b88f770e4b7c4ecead5477e7a6c7b8f7/2008.500/en-US/71e76d54b287e530e10000000a44538d.html#loiodbe76d54b287e530e10000000a44538d and also linked in the in-app help provides instru...

JoanGarloff · 08-06-2020

Hello Maris,Do you mind my asking how or where you searched for the payload examples? They should be quite easy to find but if you had a problem, I would like to know and try to fix this. Kind regards,Joan

Re: Roles for account team members · 03-04-2020

Hi RobertThe Employee ID and not the contact ID is needed. This is noted in the document linked below but not in the CSV topic. I will add this note to the CSV docu.https://help.sap.com/viewer/0f9408e4921e4ba3bb4a7a1f75f837a7/2002.500/en-US/0f257efdd...

JoanGarloff · 02-14-2020

Hi, I added the technical name to the on premise document now.Kind regards,Joan

JoanGarloff · 02-11-2020

Hello Yehia,The following documentation also offer good insight into how the match and merge process works https://help.sap.com/viewer/DRAFT/b88f770e4b7c4ecead5477e7a6c7b8f7/2005.500/en-US/f58f380a63ed46d29f492c7d7f229f86.htmland how the best record ...

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Help Is At Hand - 2102 Product Assistance Is Here

2005 User Assistance: Navigation, Orientation and More

1911 User Assistance: Tricks and Treats

Time for some summer reading with a difference – 1908 User Assistance Highlights!

1905 SAP Marketing Cloud Help Portal Page and User Assistance Now Live

Re: Customizing interaction UI on contact profile

Re: Import account with contacts

Re: Roles for account team members

Re: The report for Contact Match and Merge in hybris Marketing Data Management?

Re: Merge a new contact