I purchased Xcelsius Pro 4.5 in December of 2005. I've had several system crashes and have just installed it on a new system. Unfortunately, when the app tries to activate, it says that I have exhausted all of my activations. How do I get a new activation or reactivation code?
Request clarification before answering.
Hi Amit,
Can you assist to reset the activation for my Crystal Xcelsius 4.5 Pro?
My license key is :
Xcl4Pro001-5D3H-P5RD-G0B6-6HD0-BB4N
My Installation ID is:
R3DBQ2-6QUY-PP02NR-9X1C-3050R2
Thanks.
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Hi Alex
I asked SAP Support directly regarding this and was told the following:
'SAP CrystalXcelsius 4.5 is no longer supported as it is End of Life from 30.06.2011; therefore the resetting of activations for license keys is no longer possible. In order to activate your software, you will have to update it to the current versions – Xcelsius 2008 or above.'
Sorry to be the bearer of bad news...
Mark
Hi Alex
The customer I work with has said that they have experienced issues opening existing 4.5 files under newer versions, so I am reluctant to say yes.
I contacted [email protected] who were very prompt at responding, so would recommend getting in touch with them.
The cost I was quoted for the newer version was around £350 ex VAT.
Hope this helps!
Mark
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