Workflow Task Description - Line Break

[#1]

Dear All,

I'm trying to send out an email ( not through email step, instead Extended Notification) from workflow. I have tried so many different possibilities, but I couldn't able to get it work.  I need your help in resolving this.

Couple of issues in the below email generated:

Issue 1 - The Subject as well the Body content has the same information. The business thinks it kind of repetitive and is this a way to remove from the body content? After reading lot of discussion in SCN, I think we need to create new handler and assing it to SWNCONFIG to achieve the same, but is there any other simpler way to do that?

Issue 2 - If Issue 1 can't be resolved in standard way, Is there a way I can a line feed/break between the lines "The salary plan ***************" and "To ******"

Appreciate your time and feedback!

Regards,

Justin

[justin_santhanam]

Hello Rick,

Sorry I think I have uploaded the wrong picture in the third post. Anyways I have figured it out a way to remove the Subject content from Body of the email as well. Just posting it here, probably it might be useful for someone..

1) Go to SE80 - Choose BSP Application SWN_MESSAGE1

2) Copy the Object to some Z name ZSWN_MSG1_NS ( only max of 15 chars allowed)

Depending on your scenario (mine is One Work Item per Message), double click on the htm.. In my case I'm choosing html_indiv.htm

Now comment out that line I have highlighted.

Add new message template as shown below in SWNCONFIG

Finally add this message template to your Category -->Assigned Message Template.

Output:

Before making the changes in template

After making the changes in template

Thank you!!