Workflow - Responsible agent position not in DEV Org. Structure

[#1]

Hi,

We have a scenario where I need to assign an agent position to a workflow but the position isn't created in the dev server (screenshot below) as the organization structure is different between dev and production servers.

Is there a workaround to this or we have to enable change mode in production to assign the agent position in the task?

Regards,

[mark_daley1]

Hi Brian,

You don't have to create a container element,

just create a 'Responsibility' and then choose the 'Assign; button to assign a position (or user etc)

This makes a basic rule with one responsibility and one position assigned (ignore the red icon when creating the responsibility)

You can simulate the rule by clicking the abacus icon.

Note the reason to create a container element would be if you wanted to select different responsibilities based on certain criteria, eg Plant. In which case you create a container element of 'Plant' and then when creating the responsibility you specify the plant eg 1000. Then you assign the position to the responsibility....this way you could have position 123 assigned to plant ABC and 345 assigned to plant DEF...when you test the rule you'd be prompted to enter a plant...

In the workflow you specify the rule ID, you can also bind between the WF container and the rule container , ie plant in above example.