Workflow - Responsible agent position not in DEV Org. Structure

[#1]

Hi,

We have a scenario where I need to assign an agent position to a workflow but the position isn't created in the dev server (screenshot below) as the organization structure is different between dev and production servers.

Is there a workaround to this or we have to enable change mode in production to assign the agent position in the task?

Regards,

[mark_daley1 · Accepted solution]

Hi Brian,

Instead of assigning the WF to a position directly, it would be better to have assigned it to a Rule (ie to a custom Responsibility rule created via PFAC choose category 'Responsibilities').

In the rule you can assign a position and you could maintain the rule in each system via OOCU_RESP.

Of course this is a change in DEV to what you've built, if you want to keep as is, then I suppose open PRD, or maintain the prd pos in DEV and transport (if it exists in DEV).

[brian_mogambi · Accepted solution]

Hi mark.daley

Thank you for your response. I'm not well versed with workflow rules and need a little guidance. I've created a custom responsibility rule as seen below to determine the position responsible. However, I've not figured out what to define correctly under the container & responsibility tabs. What field do I pass in the container and how do I assign responsibility?

Container

Responsibility