Workflow Emails not sent

[TammyPowlas]

Dear gurus,

Initially a user ID was created with a certain email ([email protected]) and workflow was established. But after sometime the user was transferred / resigned from the company. Now we have update the email of a new user in SU01 ([email protected])

but the workflow emails are still sent to the previous email.

Kindly guide how to fix this issue.

[TammyPowlas]

If the workflow instance started before the individual left, then it may go to that email address

Additionally, could the workflow be based on HR info type 0105 and not SU01?

[Former Member]

Hi Tammy,

Kindly assist me how to change recipient in workflow emails.

[Former Member]

Hi saqibkamran,

The workflow which were already triggered before the change will goto [email protected]. New workflows will goto [email protected].

You don't need to do any changes in workflow for email ID changes, until and unless email is hard coded in the workflow.

Check the workflow step where email is sent if it is hard coded

-Ashutosh