Why we use Solution Manager?

[Former Member]

Hi Gurus,

Can any one explain me why we use Solution Manager?

Thanks in Advance.

[raguraman_c]

Hi,

Check the following link

https://service.sap.com/solutionmanager --> Media Library --> Use Cae Presentation

All features are explained very well.

Hope this solves your problem.

Feel free to revert back.

--Ragu

[former_member198270]

Hello,

The main purpose of Solution manager is to monitor multiple systems/landscapes through a single system.

Initially we can have EWA, CCMS, ChaRM, Service Desk, Business Process Monitoring for satellite/child ssytems.

If we are manually monitoring systems on daily basis we can replace that by using solution manager usin Early Watch Alerts and CCMS monitoring pager and mailbox alerts can be configured.

Transports can be done using ChaRM for satellite systems.

Service desk can be used as a ticketing tool.

More over we can have system availabilty monitoring through solution manager there by replacing the third party tools.

Solution manager can be used as a job scheduling tool also.

Hope it helps.

Regards,

Amber S

[Former Member]

...because SAP said so.

[Former Member]

I agree, because SAP said so, there is no other reason. Well maybe to make life with SAP more complicated...

[Former Member]

ok

but i want to know that how can i config solution manager for ticketing system.

means what is the process.

Regards

Anuj

[markus_doehr2]

Markus