VERTEX - java.net.SocketException: Connection reset

[philip0929]

Hi guys,

I would like to seek your help. We have an issue that happens intermittently. Meaning once in a while this issue happens.

There was a job failure of a finance job below:

The integration is like the below:

I've checked the VERTEX SIC and found the below SIC log error entry:

Do you guys have any idea about the issue? Connection from SAP to VERTEX is working fine and issue happens intermittently. The steps I've done so far,

1. Increased the heap memory in VERTEX SIC to 2GB.

2. Increased the load distribution of the job

The issue still occurs intermittently. I suspect that the issue is on O series side. Can you please advise what might be causing this issue?

Thank you in advance!!

[former_member107601]

it happens at the same time every morning and there are no major jobs running at the time, its a non-prod system. I dont see any indication that its the memory of SAP system, sorry but thanks for the help

[philip0929]

The issue here is there is a process that runs too long (maybe processing too large data) causing the timeout.