VERTEX - java.net.SocketException: Connection reset

[philip0929]

Hi guys,

I would like to seek your help. We have an issue that happens intermittently. Meaning once in a while this issue happens.

There was a job failure of a finance job below:

The integration is like the below:

I've checked the VERTEX SIC and found the below SIC log error entry:

Do you guys have any idea about the issue? Connection from SAP to VERTEX is working fine and issue happens intermittently. The steps I've done so far,

1. Increased the heap memory in VERTEX SIC to 2GB.

2. Increased the load distribution of the job

The issue still occurs intermittently. I suspect that the issue is on O series side. Can you please advise what might be causing this issue?

Thank you in advance!!

[former_member107601]

I already upgraded it to recent version 9.1.7, the SIC server has plenty of memory (12 GB) and i allocated 3 GB of heap

We are ondemand customer but we dont have any visibility to the oseries infrastructure, its in cloud

If its not resolved for you, i am assuming you have already tried these things?

What are Xms and Xmx and where do i change these and to what?

[philip0929]

It seems the job is too big so try to increase the CPU and Memory of SAP system

[philip0929]

Have you upgrade the SIC to latest version?