VERTEX - java.net.SocketException: Connection reset

[philip0929]

Hi guys,

I would like to seek your help. We have an issue that happens intermittently. Meaning once in a while this issue happens.

There was a job failure of a finance job below:

The integration is like the below:

I've checked the VERTEX SIC and found the below SIC log error entry:

Do you guys have any idea about the issue? Connection from SAP to VERTEX is working fine and issue happens intermittently. The steps I've done so far,

1. Increased the heap memory in VERTEX SIC to 2GB.

2. Increased the load distribution of the job

The issue still occurs intermittently. I suspect that the issue is on O series side. Can you please advise what might be causing this issue?

Thank you in advance!!

[former_member107601]

Hi,

I have the same exact issue for months, were you able to get this resolved by any chance? philip0929

[philip0929]

No resolution yet but you can:

1. Increase the memory of your SAP system

2. Increase the Xms and Xmx of you Vertex SIC process

3. Check some timeout parameters in O-series (assuming you are on-demand customer or else patch as well) and SIC side

4. Patch or upgrade the Vertex SIC

5. Use proxy on your Vertex SIC