VERTEX - java.net.SocketException: Connection reset

[philip0929]

Hi guys,

I would like to seek your help. We have an issue that happens intermittently. Meaning once in a while this issue happens.

There was a job failure of a finance job below:

The integration is like the below:

I've checked the VERTEX SIC and found the below SIC log error entry:

Do you guys have any idea about the issue? Connection from SAP to VERTEX is working fine and issue happens intermittently. The steps I've done so far,

1. Increased the heap memory in VERTEX SIC to 2GB.

2. Increased the load distribution of the job

The issue still occurs intermittently. I suspect that the issue is on O series side. Can you please advise what might be causing this issue?

Thank you in advance!!

[Isaias_SAP]

Hello Philip,

The error I see in the VERTEX log is "SocketException: connection reset".

This suggests that VERTEX is losing the network connection to "something".

I do not work with VERTEX, so it is not clear to me what could be the remote end.

It seems it would not be SAP, as the VERTEX error message is seen at the job log.

So, to what else does VERTEX connect to?

Regards,

Isaías

[philip0929]

In the image, Vertex connects to O series web services.

[Isaias_SAP]

Hello Philip,

Then check what happened at the O series web services end.

If it also shows a network related error, then involve your network team.

They would likely have to capture data / monitor the network while the issue happens.

Analyzing it while the connection is working fine will likely not show anything helpful.

Regards,

Isaías