Support???????

[Former Member]

Hello,

We have a support contract and have never received any information (user account) to access our support after the switch to SAP. An earlier email claimed someone would receive the account information, but I checked with coworkers and no one has gotten an email with this information. We are now paying for support that we cannot use. I tried the old business objects phone number, but it just tells me as of 7/7 to go to the site and ends the call. Any idea on how we access our support?

Thanks,

Dan

[Former Member]

Thank you for the posts. I found the sample email on the site that we should receive our account information with.

http://www.businessobjects.com/support/EN_Email_Super_Admin.html

This sample had links to email support and my issue is now being worked on.