start AS JAVA failed - bootstrap error

Former Member · ‎2012 Nov 20

Hello to all,

during the PI upgrade from 7.11 to 7.3 crahsed the software update manager.

We recovered PI from an Backup. Now the AS JAVA is not starting. The bootstrap fails with exit code 500.

Could someone provide some help.

Thanks and regards

Martin

Former Member · ‎2013 Nov 26

I have had similar issue (the same error 500). The cause for this was a bad JCE file.

I am using nw7.40 and its internal JVM is v6, but the JCE i was providing to the instalation was v7.

It didnt complain nowhere, it simply didn't start java and errored out.

My wild guess is that, after upgrading, you changed the JVM, but the JCE policy files are now out of date. So I suggest to upgrade your JCE as well.

You can find your SAP system VM version simply via looking on the number in:

C:\usr\sap\<SAPSID>\J<instance_number>\exe\sapjvm_6 (in my case 6)

so i downloded JCEv6.zip and provided it to the sapinst. The error disappeared.

I hope it helps.

This didnt help me much, because error 500 is UNKNOWN, but if your error number is different, you may want to look at this: