SM66 - Work Process Failures

[Former Member]

Hi there,

I just noticed the following on transaction SM66:

The system is running fine. Looking in SM21 nothing seems to appear for the

same Process ID.

Is this something to worry about? How can I clear them down?

I went into SM50 and then restart process after error but it still stays highlighted in red.

Any ideas anyone?

Thanks

Andy

[mervin_joseph · Accepted solution]

Hi Andy,

Please check the below notes, which gives you the various reason for workprocess restart

Note 101717 - Automatic restart of SAP R/3 work processes

And still if you are seeing the "red" highlights(In Failure column) in SM50. Please follow the below steps to resolve this:

tcode SM50>> List >> Reset >> Failures (After resetting, the red highlights will disappear)

Little late reply but still it may help someone who experience this issue in future

Best Regards,
Mervin Joseph

[Former Member · Accepted solution]

Many thanks Mervin - I shall take a look

Cheers

Andy

[Isaias_SAP · Accepted solution]

tcode SM50>> List >> Reset >> Failures (After resetting, the red highlights will disappear)

Although this will reset the counter and make the red light go away, it will not fix the root cause of the issue .

[mervin_joseph · Accepted solution]

Yes, You are right my friend, the above mentioned steps will only clear/reset the red highlights from SM50. As per my understanding I believe that is one of the query raised by Andy

Okay, lets dig little deeper now

Hi Andy,

After resetting the failure status if you are still getting the red highlight in SM50 then please share us few more info from the developer trace (dev_wx)file.

I know its not possible to attach the entire trace file since its big but what you can do is:

- Please make a note of the "failure reset time" (the time when you reset the failure list)

- download the trace file to your local desktop ( Select the wp with failure status from SM50 >> Administartion>> Trace >> Save as local file )

-  Search for the word "error " which appears after the failure reset time. Please take a snap of the error logs and paste it here which will help us to investigate the root case for this issue.

- And also please check and share if you see any error log in tcode SM21 and ST22 at the same time.

Attaching a sample screenshot for your reference from dev_wx file:

Awaiting for your reply!

Best Regards,

Mervin Joseph

[Former Member · Accepted solution]

Hi Mervin,

Many thanks for your reply with this. I really do appreciate your help.

I have just reset the failure status. I will now wait until this time tomorrow when I

know there will have been more failures.

I will then upload some screen shots.

Again, mnay thanks for your help 

Cheers

Andt

[Isaias_SAP · Accepted solution]

Hello Andy,

You could also reset the trace files (SM50 -> Administration -> Trace -> Reset -> work processes).

The next time you see a failure, open the corresponding trace file and search for " pid   ".

Each failure means that the work process has restarted.

At each restart, the work process PID will change, and the work process will log the initial header at the trace again (that initial part that shows the system ID, kernel version, the PID, ...).

Once you locate the second occurrence of the PID (the first one would be the PID from before the new failure), copy the trace entries from around 100 lines up until around 100 lines down (from the line of the second PID) and attach it to this thread.

Notice that the failure that occurred at one work process might not be the same that occurred at all of them.

Regards,

Isaías

[Former Member · Accepted solution]

Good man, cheers will do Isafas

Thanks

Andy

[Former Member · Accepted solution]

Hi Mervin, just checked and there are no failures as of yet.

Will check again in the morning

Andy

[mervin_joseph · Accepted solution]

That sounds great !

I hope you wont get any more error today

Have a nice day!

Best Regards,

Mervin Joseph

[Former Member · Accepted solution]

None today either !!! . I'll keep my eyes open and let you known as soon

as they appear Mervin.

Hopefully, things have sorted them selves out

Cheers

Andy