Server Busy

[#1]

Many times when crating a dashboard, the canvas is locked and i get the following message:

Server busy

This action cannot be completed because the other program is busy. Choose "Switch P" to activate the busy program and correct the problem

I then have to click a great nr of times either on "RETRY", "SWITCH TO" or try to close the window by clicking on the little cross on the upper right corner of the window. After much clicking it goes away. Sometimes it does not and I have to close XC and open it again or even restart the PC. This is an exceedingly annoying problem I also used to have with 4.5 pro. In those good old times when you could actually contact a BO Support guy (!!!

[Former Member]

Hi everyone,

I have been through this annoying problem in several days and finally find out the reason behind. I do not know what version of Excel you are using but mine is 2007. So, when you got the message Server Busy when importing the Excel file, do as following to resolve it:

1. Open the Windows Task Manager.

2. Go to tab Applications and look for task Microsoft Excel - Compatibility Check and double click on it. This action will bring you to the small windows of Excel which alerts you about the compatibility check of the Excel file. I think because the original Excel file was saved with some incompatibility features then embedded Excel in Xcelsius throws the exception but the windows did not display properly.

3. Click button Continue to process the import.

4. Go back to Xcelsius and click Retry button to import the Excel sheet.

Well, the issue is solved.

Hopefully this tips will be useful for you.

Cheers,

Danny Pham

Edited by: DannyPham on Jun 7, 2011 3:43 PM

[Former Member]

Thanks Danny,

I was facing the same issue, and its resolved as mentioned by you.

it was due to security warning for Macros, I just enable it and its working.