SAP Work Manager 6 - WPF Client & ATE Error

[#1]

Hi,

I have installed SMP 2.3 SP03 L01 and have deployed the Work Manager 6 application on the server. My Agentry.ini and JavaBE.ini files seem okay. Self-Signed certificates were used properly as mentioned in the guides. connectTest.bat executes correctly, thus showing SAP backend information. The Work Manager agentry application starts correctly from SMP.

However, now that i want to test the application, I'm unable to connect to the server. The WPF and ATE errors are as below:

Can somebody help me out with these errors?

Tags edited by: Michael Appleby

[Former Member · Accepted solution]

I realize I hadn't installed the certificate in Trusted Certificate Authorities Store. So I installed it. But now the server doesn't want to recognize the certificate. It throws an error:

Any suggestions?

[Former Member · Accepted solution]

Hi Sreyan,

When you generate SSL certificate make sure in common name you give FQDN(fully qualified domain name).

From error i can see that you have given your name as common name instead of that you have to give domain name of SMP server, that means your common name has to be indessapd011.

Let me know if it works.

Regards,

Abhishek Wajge

[Former Member · Accepted solution]

Hi Abhishek,

I have figured out the problem. You are correct, the common name should be indessapd011. Other than that I had to change a couple of settings in the Agentry.ini too.

I'm now able to connect to the test environment:

However, I'm still unable to connect to the WPF client. The error is still:

Logging user into server
Communications error (14)
Connection failed
Ending transmission

Any ideas on this?

[tahir_z · Accepted solution]

Hi,

If WPF client and server are in different machines so you need to add .cer certificate in installed WPF directory. Convert the server-cert.pem to .cer file and then install .cer certificate in Trusted Certificate Authorities Store as well. Restart client.

Regards

Tahir

[Former Member · Accepted solution]

Hi Sreyan,

As Tahir mentions, You need to copy .sst file in WPF client installation directory and delete an existing .sst file.

Have you already done that?

Regards,

Abhishek Wajge

[Former Member · Accepted solution]

Hi Tahir,

Do you mean just placing the certificate file in the installation directory will work? The certificate is already installed in Trusted Certificate Authorities Store.

[Former Member · Accepted solution]

No Abhishek I haven't done that. How do I generate the .sst file?

[Former Member · Accepted solution]

You need to copy your .cer file first and rename it to AgentryTrustedCertificates.sst.

Now in your WPF installation directory you copy this .sst file which will replace an existing one.

Attaching the screenshot for your reference.

Regards,

Abhishek Wajge

[Former Member · Accepted solution]

Thanks Abhishek.

I'm able to connect WPF client to server now.

Can you help me out with Android client too? Do they require certificates? How do I go about it?

Thanks in advance.

[Former Member · Accepted solution]

Yes, for android you need to copy the certificate file(.cer file) to the device and then import it.

Then you run .apk file available for agentry android platform and proceed with app settings.

Regards,

Abhishek Wajge

[Former Member · Accepted solution]

Hi Abhishek,

I'll explain what I did for Android.

1) Pushed the certificate to the emulator using adb in /mnt/sdcard.

2) Went to Settings > Security and set a PIN and installed certificate from SD card.

3) Installed Agentry client for android using adb.

Now on trying to login with the credentials and server hostname as used for other client, I got the following error:

Where did I go wrong?

[Former Member · Accepted solution]

Hi Sreyan,

Unable to resolve host means you have some network connection issues, I would rather suggest you to directly test the app on actual android device and see what happens, provided you have proper working network on your device.

Regards,

Abhishek Wajge

[Former Member · Accepted solution]

But the other clients are working fine in the same network. Am I missing out on anything at all?

[Former Member · Accepted solution]

Hi Experts,

I am deploying WM 6.1 in SMP 3.0,I am getting Communication Error(14).I have issues only on WPF

client side as I can see error:The certificate (chain) is not valid.

I need to install smp server certificate(smp_crt) as well as SSL certificate for WPF Client?

Thanks for your support.

Regards,

Peter

[bill_froelich · Accepted solution]

Peter,

This question is already marked as answered. Please start a new thread with your question so you can then mark it complete when answered.

--Bill

[Former Member · Accepted solution]

Hi Abhishek Wajge

Please could you see this document .

http://scn.sap.com/message/15437624

Regards

Jaime