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Hi,

I have some problem with the sap windows gui.

it's my personal computer, which hasn't been used for one year.

it was working, recently i try to open sap gui from that computer to connect to sap system, it just quit...

i have reinstalled and patched to latest, it still doesn't work

if i try to connect to an inaccessible server, it shows the standard connecting screen and error message, which is fine.

if i try to connect to an accessible server, the whole gui just disappeared immediately when i click the entry to connect. where can i find the error log for this? how can i troubleshoot this? i also checked the windows event, nothing there.

can someone throw me some lights?

Best regards,

Jun

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junwu
SAP Champion
SAP Champion
‎2014 May 25 4:34 PM
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**********************************************************************

*** SAP PC VERSION INFORMATION: saplogon.exe

**********************************************************************

MAIN MODULE INFORMATION:

saplogon.exe

SAP Logon for Windows

730 Final Release

7300.3.8.1084

1478436

SYSTEM INFORMATION:

Operating system: Windows 7 Ultimate 6.1 (7601)

Service Pack 1

current dir.....: D:\Users\Jun\Documents\SAP\SAP GUI

path............: C:\Program Files (x86)\SAP\FrontEnd\SAPgui;C:\Program Files (x86)\Common Files\SAP Shared;C:\Program Files\RA2HP\;C:\jdk1.6x86\bin;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Common Files\Lenovo;C:\Program Files (x86)\Lenovo\Access Connections\;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files (

LOADED MODULES:

Name Path Product-Version File-Version Size Date/Time

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

actxprxy.dll C:\Windows\SysWOW64\ 6.1.7601.17514 6.1.7601.17514 309760 20.11.2010 17:18

ADVAPI32.dll C:\Windows\syswow64\ 6.1.7600.16385 6.1.7601.18247 640512 29.08.2013 09:48

api-ms-win-downlevel-advapi32-l1-1-0.dll C:\Windows\syswow64\ 6.2.9200.16492 6.2.9200.16492 10752 27.02.2013 13:49

api-ms-win-downlevel-normaliz-l1-1-0.dll C:\Windows\syswow64\ 6.2.9200.16492 6.2.9200.16492 2560 27.02.2013 13:49

api-ms-win-downlevel-ole32-l1-1-0.dll C:\Windows\syswow64\ 6.2.9200.16492 6.2.9200.16492 5632 27.02.2013 13:49

api-ms-win-downlevel-shell32-l1-1-0.dll C:\Windows\system32\ 6.2.9200.16492 6.2.9200.16492 3072 27.02.2013 13:49

api-ms-win-downlevel-shlwapi-l1-1-0.dll C:\Windows\syswow64\ 6.2.9200.16492 6.2.9200.16492 9728 27.02.2013 13:49

api-ms-win-downlevel-shlwapi-l2-1-0.dll C:\Windows\system32\ 6.2.9200.16492 6.2.9200.16492 5632 27.02.2013 13:49

api-ms-win-downlevel-user32-l1-1-0.dll C:\Windows\syswow64\ 6.2.9200.16492 6.2.9200.16492 4096 27.02.2013 13:49

api-ms-win-downlevel-version-l1-1-0.dll C:\Windows\syswow64\ 6.2.9200.16492 6.2.9200.16492 3072 27.02.2013 13:49

apphelp.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17514 295936 20.11.2010 17:18

ATL100.DLL C:\Windows\system32\ 10.00.40219.325 10.0.40219.325 138056 11.06.2011 01:58

AUDIOSES.DLL C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17514 195584 20.11.2010 17:18

AVRT.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 14336 14.07.2009 09:14

CFGMGR32.dll C:\Windows\syswow64\ 6.1.7601.17621 6.1.7601.17621 145920 24.05.2011 18:39

CLBCatQ.DLL C:\Windows\syswow64\ 6.1.7600.16385 2001.12.8530.16385 522240 14.07.2009 09:15

clr.dll C:\Windows\Microsoft.NET\Framework\v4.0.30319\ 4.0.30319.18444 4.0.30319.18444 6915216 30.10.2013 18:17

COMCTL32.dll C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\ 6.1.7600.16385 6.10.7601.17514 1680896 20.11.2010 16:55

COMDLG32.dll C:\Windows\syswow64\ 6.1.7600.16385 6.1.7601.17514 485888 20.11.2010 17:18

convlib.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.0 442432 27.02.2014 14:34

CRYPT32.dll C:\Windows\syswow64\ 6.1.7601.18277 6.1.7601.18277 1168384 06.10.2013 03:57

CRYPTBASE.dll C:\Windows\syswow64\ 6.1.7600.16385 6.1.7600.16385 36864 14.07.2009 09:15

CRYPTSP.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 78848 14.07.2009 09:15

cscapi.dll C:\Windows\system32\ 6.1.7601.17514 6.1.7601.17514 34816 20.11.2010 17:18

davclnt.dll C:\Windows\System32\ 6.1.7601.18201 6.1.7601.18201 81920 04.07.2013 19:51

DAVHLPR.dll C:\Windows\System32\ 6.1.7600.16385 6.1.7600.16385 19456 14.07.2009 09:15

dbghelp.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 6.6.0007.5 6.6.7.5 1030144 08.07.2006 13:12

DEVOBJ.dll C:\Windows\syswow64\ 6.1.7601.17621 6.1.7601.17621 64512 24.05.2011 18:40

dfshim.dll C:\Windows\SysWOW64\ 4.0.41209.0 4.0.40305.0 1130824 05.11.2010 06:58

dhcpcsvc.DLL C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 61952 14.07.2009 09:15

dhcpcsvc6.DLL C:\Windows\system32\ 6.1.7601.17970 6.1.7601.17970 44032 10.10.2012 01:40

DNSAPI.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17570 270336 03.03.2011 13:38

DropboxExt.22.dll C:\Users\Jun\AppData\Roaming\Dropbox\bin\ 1.0.0.1 1.0.0.22 131248 11.09.2013 10:09

drprov.dll C:\Windows\System32\ 6.1.7600.16385 6.1.7600.16385 18944 14.07.2009 09:15

DUI70.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 717824 14.07.2009 09:15

DUser.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 181248 14.07.2009 09:15

dwmapi.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 67072 14.07.2009 09:15

EhStorAPI.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17514 128512 20.11.2010 17:18

EhStorShell.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 189952 14.07.2009 09:15

explorerframe.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17514 1493504 20.11.2010 17:19

fwpuclnt.dll C:\Windows\System32\ 6.1.7600.16385 6.1.7601.18283 216576 12.10.2013 10:01

GDI32.dll C:\Windows\syswow64\ 6.1.7601.18275 6.1.7601.18275 311808 03.10.2013 10:00

gdiplus.dll C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18120_none_72d2e82386681b36\ 6.1.7601.18120 6.1.7601.18120 1625088 03.04.2013 12:50

gngmb.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.1016 200768 27.02.2014 14:34

guirfc.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 7300.3.526.0 7300.3.526.7906 4129344 27.02.2014 14:34

guixt.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 2014.1.1 2014.1.1.0 2915840 27.02.2014 14:30

hkvolkey.DLL C:\Program Files\LENOVO\HOTKEY\ 1.01 1.0.1.0 79224 13.03.2008 17:46

ieframe.DLL C:\Windows\system32\ 11.00.9600.17041 11.0.9600.17041 11745792 06.03.2014 14:36

ieproxy.dll C:\Program Files (x86)\Internet Explorer\ 11.00.9600.17041 11.0.9600.17041 271360 06.03.2014 13:31

iertutil.dll C:\Windows\syswow64\ 11.00.9600.17041 11.0.9600.17041 2178048 06.03.2014 15:47

IMM32.dll C:\Windows\syswow64\ 6.1.7601.17514 6.1.7601.17514 119808 20.11.2010 17:08

intl3_tsvn32.dll C:\Program Files\TortoiseSVN\bin\ 0.14.6.0 0.14.6.0 45960 08.10.2012 23:42

IPHLPAPI.DLL C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17514 103936 20.11.2010 17:19

kernel32.dll C:\Windows\syswow64\ 6.1.7601.18015 6.1.7601.18409 1114112 04.03.2014 17:16

KERNELBASE.dll C:\Windows\syswow64\ 6.1.7601.18015 6.1.7601.18409 274944 04.03.2014 17:16

ksuser.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 4608 14.07.2009 09:15

libapr_tsvn32.dll C:\Program Files\TortoiseSVN\bin\ 1.4.6 1.4.6.0 129024 08.10.2012 22:36

libaprutil_tsvn32.dll C:\Program Files\TortoiseSVN\bin\ 1.3.12 1.3.12.0 205312 08.10.2012 22:36

libsasl32.dll C:\Program Files\TortoiseSVN\bin\ 2.1.24.0 2.1.24.0 70536 08.10.2012 23:42

libsvn_tsvn32.dll C:\Program Files\TortoiseSVN\bin\ 1.7.7 (r1393599) 1.7.7.17343 3078656 08.10.2012 22:39

LINKINFO.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 22016 14.07.2009 09:15

LPK.dll C:\Windows\syswow64\ 6.1.7601.18177 6.1.7601.18177 25600 06.06.2013 12:57

mdnsNSP.dll C:\Program Files (x86)\Bonjour\ 3,0,0,10 3.0.0.10 121704 31.08.2011 03:05

mfc100.dll C:\Windows\system32\ 10.00.40219.325 10.0.40219.325 4397384 11.06.2011 05:58

MFC100ENU.DLL C:\Windows\system32\ 10.00.40219.325 10.0.40219.325 55120 11.06.2011 05:58

midimap.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 16896 14.07.2009 09:15

MMDevAPI.DLL C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17514 213504 20.11.2010 17:19

MPR.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 64000 14.07.2009 09:15

MSACM32.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 72192 14.07.2009 09:15

msacm32.drv C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 20992 14.07.2009 09:14

MSASN1.dll C:\Windows\syswow64\ 6.1.7601.17514 6.1.7601.17514 34304 20.11.2010 17:19

mscoree.dll C:\Windows\SysWOW64\ 4.0.40305.0 4.0.40305.0 297808 05.11.2010 06:58

mscoreei.dll C:\Windows\Microsoft.NET\Framework\v4.0.30319\ 4.0.30319.18408 4.0.30319.18408 505424 11.09.2013 21:21

MSCTF.dll C:\Windows\syswow64\ 6.1.7600.16385 6.1.7600.16385 828928 14.07.2009 09:15

MSIMG32.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 4608 14.07.2009 09:15

msls31.dll C:\Windows\system32\ 3.10.0.0 3.10.349.0 182272 08.11.2013 22:22

MSVCP100.dll C:\Windows\system32\ 10.00.40219.325 10.0.40219.325 421200 11.06.2011 05:58

MSVCP90.dll C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\ 9.00.30729.6161 9.0.30729.6161 569680 16.06.2011 07:11

MSVCR100.dll C:\Windows\system32\ 10.00.40219.325 10.0.40219.325 773968 11.06.2011 01:58

MSVCR110_CLR0400.dll C:\Windows\system32\ 11.00.50938.18408 11.0.50938.18408 863344 11.09.2013 21:21

MSVCR90.dll C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\ 9.00.30729.6161 9.0.30729.6161 653136 16.06.2011 07:11

msvcrt.dll C:\Windows\syswow64\ 7.0.7601.17744 7.0.7601.17744 690688 16.12.2011 15:52

mswsock.dll C:\Windows\System32\ 6.1.7600.16385 6.1.7601.18254 231424 08.09.2013 10:03

msxml6.dll C:\Windows\System32\ 6.30.7601.17988 6.30.7601.17988 1389568 01.11.2012 12:47

napinsp.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 52224 14.07.2009 09:16

NETAPI32.dll C:\Windows\system32\ 6.1.7601.17887 6.1.7601.17887 57344 05.07.2012 05:16

netutils.dll C:\Windows\system32\ 6.1.7601.17514 6.1.7601.17514 22528 20.11.2010 17:20

NetworkExplorer.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17514 1661440 20.11.2010 17:20

NLAapi.dll C:\Windows\system32\ 6.1.7601.17761 6.1.7601.17761 52224 13.01.2012 15:12

normaliz.DLL C:\Windows\syswow64\ 6.1.7600.16385 6.1.7600.16385 2048 14.07.2009 09:09

NSI.dll C:\Windows\syswow64\ 6.1.7600.16385 6.1.7600.16385 8704 14.07.2009 09:16

ntdll.dll C:\Windows\SysWOW64\ 6.1.7600.16385 6.1.7601.18247 1292192 29.08.2013 09:50

ntlanman.dll C:\Windows\System32\ 6.1.7600.16385 6.1.7601.17514 69120 20.11.2010 17:20

ntmarta.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 121856 14.07.2009 09:16

ntshrui.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17755 442880 04.01.2012 16:58

ole32.dll C:\Windows\syswow64\ 6.1.7600.16385 6.1.7601.17514 1414144 20.11.2010 17:20

OLEACC.dll C:\Windows\system32\ 6.1.7601.17676 7.0.0.0 233472 27.08.2011 12:26

OLEAUT32.dll C:\Windows\syswow64\ 6.1.7601.17676 6.1.7601.17676 571904 27.08.2011 12:26

OpenText32.dll C:\Program Files (x86)\Lingoes\Translator2\ - - 335872 30.03.2013 01:05

pnrpnsp.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 65024 14.07.2009 09:16

PortableDeviceApi.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17514 547840 20.11.2010 17:20

profapi.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 31744 14.07.2009 09:16

PROPSYS.dll C:\Windows\system32\ 7.00.7600.16385 7.0.7601.17514 988160 20.11.2010 17:20

PSAPI.DLL C:\Windows\syswow64\ 6.1.7600.16385 6.1.7600.16385 6144 14.07.2009 09:16

rasadhlp.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 11776 14.07.2009 09:16

RPCRT4.dll C:\Windows\syswow64\ 6.1.7600.16385 6.1.7601.18205 663552 09.07.2013 12:52

RpcRtRemote.dll C:\Windows\system32\ 6.1.7601.17514 6.1.7601.17514 46080 20.11.2010 17:21

rsaenh.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 242936 14.07.2009 09:17

samcli.dll C:\Windows\system32\ 6.1.7601.17514 6.1.7601.17514 51200 20.11.2010 17:21

SAMLIB.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 60928 14.07.2009 09:16

sapawole.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.235 75336 27.02.2014 14:34

sapawrfc.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.256 72264 27.02.2014 14:34

sapdatap.ocx c:\program files (x86)\sap\frontend\sapgui\ 730 Final Release 7300.3.8.281 476744 27.02.2014 14:36

sapdpams.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.827 1563720 27.02.2014 14:35

sapfctrl.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.440 263240 27.02.2014 14:35

sapfdraw.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.299 166472 27.02.2014 14:35

sapfesec.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.74 675400 27.02.2014 14:35

sapfewcb.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.224 75848 27.02.2014 14:35

sapfewcls.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.7 50760 27.02.2014 14:35

sapfewcx.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.211 583752 27.02.2014 14:35

sapfewdp.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.199 485960 27.02.2014 14:35

sapfewdr.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.232 98376 27.02.2014 14:35

sapfewed.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.9 29768 27.02.2014 14:35

sapfewnls.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.25 76872 27.02.2014 14:35

sapfewrm.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.350 116296 27.02.2014 14:35

sapfewtr.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.229 72776 27.02.2014 14:35

sapfewui.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.426 704072 27.02.2014 14:35

sapfewuimsg.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.7 43080 27.02.2014 14:37

sapfewut.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.303 138824 27.02.2014 14:35

sapfhook.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.206 29768 27.02.2014 14:35

sapfront.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.3288 2802760 27.02.2014 14:35

sapguidrw32.dll c:\program files (x86)\sap\frontend\sapgui\ 730 Final Release 7300.3.8.27 1230920 27.02.2014 14:35

sapguifocus.dll c:\program files (x86)\sap\frontend\sapgui\ 730 Final Release 7300.3.8.8 64584 27.02.2014 14:35

sapguilib.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.9034 2418248 27.02.2014 14:35

sapguirm.ocx C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.219 5521480 27.02.2014 14:36

sapguirm32.dll c:\program files (x86)\sap\frontend\sapgui\ 730 Final Release 7300.3.8.22 8311368 27.02.2014 14:35

sapguisv.ocx c:\program files (x86)\sap\frontend\sapgui\ 730 Final Release 7300.3.8.245 374856 27.02.2014 14:36

saplgdll.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.1018 585800 27.02.2014 14:35

saplgmgr.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.31 247880 27.02.2014 14:35

saplgmgr_proxy.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.3 28240 27.02.2014 14:34

saplgnui.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.44 533576 27.02.2014 14:35

saplogon.exe C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.1084 1669192 27.02.2014 14:37

sapmemmgt.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.3 33352 27.02.2014 14:35

sappcfvd.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.33 1092680 27.02.2014 14:35

sappctxt.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.22 129096 27.02.2014 14:35

sapshlib.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.109 2238024 27.02.2014 14:35

sapsplit.ocx c:\program files (x86)\sap\frontend\sapgui\ 730 Final Release 7300.3.8.426 157768 27.02.2014 14:36

sapthmcust.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.1021 303688 27.02.2014 14:35

sapthmdrw.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.107 76360 27.02.2014 14:35

SearchFolder.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17514 646144 20.11.2010 17:21

sechost.dll C:\Windows\SysWOW64\ 6.1.7600.16385 6.1.7600.16385 92160 14.07.2009 09:16

Secur32.dll C:\Windows\system32\ 6.1.7601.18443 6.1.7601.18443 22016 12.04.2014 10:12

SETUPAPI.dll C:\Windows\syswow64\ 6.1.7600.16385 6.1.7601.17514 1667584 20.11.2010 17:21

SHDOCVW.dll C:\Windows\system32\ 6.1.7601.18222 6.1.7601.18222 180224 26.07.2013 09:55

SHELL32.dll C:\Windows\syswow64\ 6.1.7601.17514 6.1.7601.18429 12874240 25.03.2014 10:09

SHLWAPI.dll C:\Windows\syswow64\ 6.1.7600.16385 6.1.7601.17514 350208 20.11.2010 17:21

slc.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 27136 14.07.2009 09:16

srvcli.dll C:\Windows\system32\ 6.1.7601.17514 6.1.7601.17514 90112 20.11.2010 17:21

SspiCli.dll C:\Windows\syswow64\ 6.1.7601.18443 6.1.7601.18443 96768 12.04.2014 10:10

StructuredQuery.dll C:\Windows\System32\ 7.00.7601.17514 7.0.7601.17514 363520 20.11.2010 17:21

TAPI32.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 192000 14.07.2009 09:16

thumbcache.dll C:\Windows\SysWOW64\ 6.1.7600.16385 6.1.7601.17514 82944 20.11.2010 17:21

TortoiseOverlays.dll C:\Program Files (x86)\Common Files\TortoiseOverlays\ 1.1.3.21564 1.1.3.21564 64792 13.06.2011 14:20

TortoiseStub32.dll C:\Program Files\TortoiseSVN\bin\ 1.7.10.23359 1.7.10.23359 40328 08.10.2012 23:43

TortoiseSVN32.dll C:\Program Files\TortoiseSVN\bin\ 1.7.10.23359 1.7.10.23359 435080 08.10.2012 23:43

urlmon.dll C:\Windows\syswow64\ 11.00.9600.17041 11.0.9600.17041 1143808 06.03.2014 13:36

USER32.dll C:\Windows\syswow64\ 6.1.7601.17514 6.1.7601.17514 833024 20.11.2010 17:08

USP10.dll C:\Windows\syswow64\ 1.0626.7601.18009 1.626.7601.18009 626688 22.11.2012 12:45

UxTheme.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 245760 14.07.2009 09:11

VERSION.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 21504 14.07.2009 09:16

wdmaud.drv C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17514 172032 20.11.2010 17:16

wdttree.ocx c:\program files (x86)\sap\frontend\sapgui\ 730 Final Release 7300.3.8.373 983616 27.02.2014 14:37

WindowsCodecs.dll C:\Windows\system32\ 6.2.9200.16809 6.2.9200.16809 1230336 04.02.2014 10:04

WININET.dll C:\Windows\syswow64\ 11.00.9600.16428 11.0.9600.17041 1789440 06.03.2014 13:41

WINMM.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17514 194048 20.11.2010 17:21

WINNSI.DLL C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 16896 14.07.2009 09:16

winrnr.dll C:\Windows\System32\ 6.1.7600.16385 6.1.7600.16385 20992 14.07.2009 09:16

WINSPOOL.DRV C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17514 320000 20.11.2010 17:16

WINSTA.dll C:\Windows\System32\ 6.1.7601.17514 6.1.7601.17514 156672 20.11.2010 17:21

WINTRUST.dll C:\Windows\syswow64\ 6.1.7601.18205 6.1.7601.18205 175104 09.07.2013 12:52

wkscli.dll C:\Windows\system32\ 6.1.7601.17514 6.1.7601.17514 47104 20.11.2010 17:21

WLDAP32.dll C:\Windows\syswow64\ 6.1.7600.16385 6.1.7601.17514 269824 20.11.2010 17:21

WLIDNSP.DLL C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\ 7.250.4232.0 7.250.4232.0 145280 29.03.2011 00:31

WS2_32.dll C:\Windows\syswow64\ 6.1.7600.16385 6.1.7601.17514 206848 20.11.2010 17:21

wshbth.dll C:\Windows\system32\ 6.1.7601.17514 6.1.7601.17514 36352 20.11.2010 17:21

wship6.dll C:\Windows\System32\ 6.1.7600.16385 6.1.7600.16385 10752 14.07.2009 09:16

WSOCK32.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 15360 14.07.2009 09:16

xmllite.dll C:\Windows\system32\ 1.3.1001.0 1.3.1001.0 180224 16.06.2011 12:33

THE END.

Show replies
Show replies
S_Sriram
Active Contributor
‎2014 May 25 9:07 PM
0 Likes

Hi Jun

1. On you laptop have you enable the firewall settings ?

2. if possible update the Windows update and then try again

BR

SS

junwu
SAP Champion
SAP Champion
‎2014 May 26 4:39 AM
0 Likes

Hi SS,

I only have the default windows firewall. i will check if it is blocking anything.

windows is up to date.

Best regards,

Jun

S_Sriram
Active Contributor
‎2014 May 26 4:50 AM
0 Likes

Hi Jun

For testing just disable the firewall and then check the SAPGUI connection.

BR

SS

Former Member
‎2014 May 26 3:34 PM
0 Likes

Have you any antivirus software installed on your computer. If yes check it logs. Try to disable it and repeat test.

junwu
SAP Champion
SAP Champion
‎2014 May 26 3:41 PM
0 Likes

i have windows security essentials. disabled, no luck...

Former Member
‎2014 May 28 5:29 AM
0 Likes

Can you provide output of tasklist command after you have tried to start up sap gui?

junwu
SAP Champion
SAP Champion
‎2014 May 28 5:58 AM
0 Likes
Image Name PID Session Name Session#Mem Usage

========================= ======== ================ =========== ============

System Idle Process 0 Services 0 24 K
System 4 Services 0 864 K
smss.exe 600 Services 0 1,196 K
csrss.exe 728 Services 0 6,160 K
csrss.exe 784 Console 1 45,372 K
wininit.exe 792 Services 0 4,784 K
winlogon.exe 840 Console 1 8,088 K
services.exe 888 Services 0 13,304 K
lsass.exe 896 Services 0 14,552 K
lsm.exe 904 Services 0 4,812 K
svchost.exe 1004 Services 0 11,732 K
ibmpmsvc.exe 644 Services 0 4,224 K
svchost.exe 636 Services 0 11,548 K
MsMpEng.exe 1060 Services 0 73,840 K
svchost.exe 1156 Services 0 23,072 K
svchost.exe 1188 Services 0196,856 K
svchost.exe 1212 Services 0 28,924 K
svchost.exe 1236 Services 0 58,296 K
svchost.exe 1352 Services 0 7,812 K
svchost.exe 1464 Services 0 7,984 K
wlanext.exe 1672 Services 0 15,536 K
conhost.exe 1680 Services 0 2,984 K
spoolsv.exe 1756 Services 0 19,988 K
svchost.exe 1792 Services 0 8,504 K
svchost.exe 1840 Services 0 20,632 K
svchost.exe 1924 Services 0 40,084 K
TPHKSVC.exe 2016 Services 0 6,640 K
tphkload.exe 1492 Services 0 7,200 K
AcPrfMgrSvc.exe 1860 Services 0 9,924 K
AcSvc.exe 1100 Services 0 15,044 K
armsvc.exe 2092 Services 0 4,020 K
mDNSResponder.exe 2208 Services 0 6,344 K
remoting_host.exe 2248 Services 0 6,156 K
remoting_host.exe 2320 Services 0 15,296 K
cvpnd.exe 2408 Services 0 9,808 K
FNPLicensingService.exe 2520 Services 0 3,912 K
IAStorDataMgrSvc.exe 2632 Services 0 21,096 K
TPKNRSVC.exe 2968 Services 0 3,404 K
svchost.exe 2992 Services 0 3,832 K
svchost.exe 3032 Services 0 3,756 K
svchost.exe 2476 Services 0 6,120 K
TeamViewer_Service.exe 2880 Services 0 23,124 K
NisSrv.exe 3772 Services 0 2,184 K
taskhost.exe 3892 Console 1 20,572 K
taskeng.exe 1288 Console 1 6,508 K
dwm.exe 1084 Console 1 92,360 K
explorer.exe 1124 Console 1108,068 K
TeamViewer.exe 2784 Console 1 34,664 K
TPOSDSVC.exe 2588 Console 1 9,156 K
shtctky.exe 1228 Console 1 7,708 K
GooglePinyinDaemon.exe 1852 Console 1 468 K
taskeng.exe 484 Console 1 7,836 K
GoogleCrashHandler.exe 2548 Services 0 528 K
GoogleCrashHandler64.exe 1376 Services 0 528 K
SynTPEnh.exe 4196 Console 1 1,432 K
TpShocks.exe 4208 Console 1 5,644 K
msseces.exe 4228 Console 1 15,328 K
hkcmd.exe 4260 Console 1 13,576 K
igfxpers.exe 4280 Console 1 10,732 K
TSVNCache.exe 4440 Console 1 9,424 K
TPONSCR.exe 4644 Console 1 8,172 K
TpScrex.exe 4664 Console 1 7,396 K
tv_w32.exe 4792 Console 1 6,052 K
tv_x64.exe 4800 Console 1 5,660 K
Ditto.exe 4892 Console 1 19,908 K
Lingoes.exe 4952 Console 1 36,564 K
SearchIndexer.exe 1948 Services 0 25,944 K
picpick.exe 4568 Console 1 28,412 K
svchost.exe 4660 Services 0 5,964 K
RCIMGDIR.exe 5020 Console 1 6,004 K
IAStorIcon.exe 3028 Console 1 23,652 K
ONENOTEM.EXE 4584 Console 1 2,612 K
SynTPHelper.exe 5892 Console 1 528 K
Everything.exe 5952 Console 1 51,196 K
rundll32.exe 6044 Console 1 4,064 K
vmware-tray.exe 5940 Console 1 5,728 K
rundll32.exe 4752 Console 1 15,676 K
acrotray.exe 5428 Console 1 5,308 K
SynTPLpr.exe 5404 Console 1 528 K
concentr.exe 5388 Console 1 10,744 K
redirector.exe 5520 Console 1 6,672 K
SvcGuiHlpr.exe 3144 Services 0 9,020 K
Receiver.exe 4904 Console 1 16,384 K
SCHTASK.EXE 4340 Console 1 6,780 K
GooglePinyinService.exe 4544 Console 1 528 K
PWMDBSVC.exe 2500 Services 0 7,200 K
igfxext.exe 5604 Console 1 6,872 K
SelfServicePlugin.exe 6136 Console 1 20,788 K
wfcrun32.exe 5416 Console 1 12,584 K
PrivacyIconClient.exe 6972 Console 1 30,328 K
LMS.exe 6356 Services 0 5,964 K
UNS.exe 6416 Services 0 12,156 K
MCPLaunch.exe 2284 Console 1 528 K
AppleMobileDeviceService. 6060 Services 0 9,908 K
iPodService.exe 6936 Services 0 7,928 K
iTunesHelper.exe 6272 Console 1 12,044 K
vpngui.exe 6872 Console 1 15,528 K
notepad++.exe 3924 Console 1 29,128 K
SapNetweaverDeveloperStud 1764 Console 1 4,668 K
javaw.exe 5608 Console 1851,000 K
TOTALCMD64.EXE 4372 Console 1 23,948 K
TeamViewer_Desktop.exe 3688 Console 1115,872 K
firefox.exe 8008 Console 1544,284 K
audiodg.exe 7324 Services 0 16,648 K
cmd.exe 6864 Console 1 3,364 K
conhost.exe 6960 Console 1 10,308 K
WmiPrvSE.exe 5292 Services 0 7,144 K
saplogon.exe 3820 Console 1 57,612 K
taskeng.exe 7992 Services 0 5,356 K
tasklist.exe 4764 Console 1 6,004 K
Former Member
‎2014 May 28 6:27 AM
0 Likes

Check logs for Windows Defender and configure it if required. As a quick test turn off it and check sapgui startup process again.

junwu
SAP Champion
SAP Champion
‎2014 May 28 6:33 AM
0 Likes

windows defender is off from the very beginning.

Former Member
‎2014 May 28 6:39 AM
0 Likes

Check then why MsMpEng.exe process is active. Try to disable it and check again.

junwu
SAP Champion
SAP Champion
‎2014 May 28 6:56 AM
0 Likes

this one is for antivirus. disabling it make no difference.

gammarayburst
Explorer
‎2014 May 28 7:42 AM
0 Likes

Hi Jun, you had pretty many processes running. The strange thing is that Java and Firefox (and svchost.exe) alone are using more than 1.5 GB of memory. This is very much, if not too much.

To reduce the impact of other software running, you could try starting into Windows "safe mode with networking" (click F8 during boot). See, if you can open the connection.

By the way, how are you connected to your SAP server? Via VPN?

junwu
SAP Champion
SAP Champion
‎2014 May 28 8:28 AM
0 Likes

Hi Michael,

i am running nwds(java), that needs a lot of memory.

I tried with two, one is public available provided by ides.consolut.eu

another is through vpn

Best regards,

Jun

Former Member
‎2014 May 28 1:58 PM
0 Likes

Hello again Jun,

Can you check C:\Users\<username>\AppData\Local\SAP\SAP GUI\Traces? Is there any log there that can be examined.

Can you try right clicking on saplogon.exe and selecting run as administrator.

I see a lot of svchost.exe sessions in your Task Manager Process Tab output. You aren't running a Virtual Desktop with VMware client are you. Just unusually to see that many. There some authorization issues with the SAP GUI 7.30 when running from virtual session.

Cheers,

Dan Mead

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