SAP GUI for HTML not functioning properly

[Former Member]

Dear All!

We are running seperate servers for SAP Portals 7 SP16 and backend system SAP ECC 6.0 with kernel levels 185, both running in one domain.

I have gone through all the necessary prequisites and steps for executing SAP Transaction iView using SAP GUI for HTML including services enablement in the backend like ITS and Web GUI.

The problem I am facing is that when we create a Transacion iView which uses SAP GUI for HTML (WebGUI) the transaction iView Preview is using SAP GUI (Logon Pad) which apparently looks like its using SAP GUI for Windows always. I have cross-checked all the settings for Transaction iView and they seem alright for SAP GUI for HTML.

Can anybody suggest what might be the problem? I am urgently seeking for the resolution.

Regards,

Muhammad Abdul Qawi

[Former Member]

What values do you have for the ITS settings for the ABAP system in the portal system landscape directory? What values do you have for the iView for "Content - transaction"?

[Former Member]

My ITS settings are:

ITS Description: None

ITS Host Name: <server>:8000

ITS Path: /sap/bc/gui/sap/its/webgui

Regards,

MAQ

[Former Member]

Try making the ITS path blank. Make sure the hostname is fully qualified.

[Former Member]

MAQ,

run this FM RSBB_URL_PREFIX_GET and see what is the port you are getting and give that in the ITS properties

Thanks

Bala Duvvuri

[Former Member]

Hi MAQ,

I believe the issue is with Port Number, as Bala mentioned execute the FM and see the port number and give the other details as it is.

It should work.

Hope this helps.

Cheers-

Pramod

[Former Member]

Dear Bala and Pramod!

Thank you for your answers!

I executed the function module and the prefix came out to <myserver.mycompany.com>:8100 I typed that into ITS but the problem persists. Although E_URL_PATH is /sap/BW/BEx but I have kept it to /sap/bc/gui/sap/its/webgui as the default ITS path. FYI, this path is functioning correctly in the browser directly.

To my surprise though when I checked my DEV backend for the same it again came out to 8100 and the path /sap/BW/BEx but I have given 8000 as ITS port and /sap/bc/gui/sap/its/webgui as ITS path in the DEV Portal System property and its functioning perfectly.

The only difference between the two scenarios is that DEV environment is running on the same physical server while the PRD has seperate physical servers for SAP ECC and Portal.

Now I am standing confused what to do...

I will wait anxiously for more replies and suggestions.

Thanks & Regards,

MAQ

[Former Member]

The function module mentioned is there to help BW/BI. It should be used to get just the host name and port number. Do not use it for the path! Leave the path blank. In transaction SICF, if you test the webgui service what URL do you see?

[Former Member]

Micheal

http://<myserver>.<mydomain>.com:8000/sap/bc/gui/sap/its/webgui?sap-client=<XYZ>;

This is what I get in the browser address bar when I am testing the webgui service.

Regards,

MAQ

[Former Member]

So that means your port number of 8000 is correct in the portal landscape entry. So, assuming you put <myserver>.<mydomain>.com:8000 for the ITS host and blank out the ITS path, then the same should launch as an iView. The only other possibility is that someone has played with the transaction template and managed to hardcode WinGui. Can you go to you iView and copy/paste the transaction related parameters?

[Former Member]

Although I have cross-checked all the iView properties and have confirmed that its set to use SAP GUI for HTML but I will always be happy to email to your personal email account the images of the iView property screen.

I am waiting for your response.

Thanks!

Regards,

MAQ

[Former Member]

By the way... The same behaviour is showing for all other transactions as well... So does that mean a global hardcoding for all the transactions has occurred?? I may ask my ABAP guy to check for that and wait for your response meanwhile.

[Former Member]

Alright... Sorry for the late reply as we had a modular delivery ongoing during the past week.

I blanked out the ITS path but it did not work. I checked for the iViews of DEV server and they are behaving in the same fashion which are working properly in the DEV Portal. My suspicion remains confused and I am still waiting for some suitable reply.

Regards,

MAQ

[Former Member]

Havr you tried system admin -> support -> sap application -> transaction?

[Former Member]

Yes I tried that but that even is going through SAP Win GUI! Please HELP!

[Former Member]

As a workaround, make URL iViews for your transaction that start the webgui ICF service directly.

I think someone has been playing with the templates used by the SAP application launcher. These templates take the parameters and build a URL to start the appropriate GUI. If webgui works directly by launching a browser to the ICM then it must be something being done by the portal.

I assume you have logged this with SAP support?

[Former Member]

Thanks for the suggestion!

I haven't forwarded the query to SAP Support as yet but I am thinking to do that after succesfully (hopefully :S) passing by the project deadlines to add to my knowledge.

Thanks for being with me and I will email you directly if I get a solution.

Regards,

Muhammad Abdul Qawi

[Former Member]

Hi, how did you solve this issue? i have same issue. thanks