SAP Crystal Reports error retrieving COM class

[#1]

Hi, we have installed the crystal runtime 13.0.30 and in some computers occasionally occours the error:

Error Retrieving the COM class factory for component with CLSID {F734A321-8381-4FFD-A614-139E8906DC83} failed due to the following error: 8007007f Unable to find the specified procedure. (Exception from HRESULT: 0x8007007F). in CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.CreateRptDoc()

What could be the problem?

[former_member11696 · Accepted solution]

Lots of updates since SP 22.

I think Dell is close, something to do with memory and resources, those errors typically indicate your app is running into memory issues.

CR requires contiguous blocks of memory to work, if Windows can't allocate them as required you'll get these types of errors, could happen in any CR API's all depends on what your app is doing at the time.

What is happening in your app when the app errors?

Can you explain the work flow it's doing, viewing, exporting, printing etc.?

When you upgraded did you set all Copy Local to false?

See my upgrade Blog for more info:

https://blogs.sap.com/2020/10/30/upgrading-a-visual-studio-2008-2019-.net-project-with-the-latest-cr...

Don