Report Application Server Failure

[Former Member]

Hello All,

I tried to import crystal reports into a folder in infoview and I got the below error message.

Error message:

Adding Crystal Report "AP Open Items_US.rpt" failed. A server communication error occurred. All servers with kind rptappserver could be down or disabled by the administrator.

I checked CMC and I found out the Report Application Server(RAS) was down. I tried start/restart and force termination. All my efforts to bring it up were in vain.

I checked the properties of RAS and I see a error message in red

This server is considered failed because it has stopped 5 time(s) in 60 minute(s).

System Details:

BOBJ Edge 3.1 on windows server in virtual environment.

I have installed Fixpack 1.1 and 1.2 for server components and client components

Any idea why the RAS is down? Any possible solutions?

Any input is highly appreciated.

Thanks,

Shivkumar

[Former Member]

Also I have tried cloning the server.

I stopped and disabled the existing RAS and then cloned it and try to bring it up. That didnt work either.

I also tried restarting the BOBJ server.

Also under C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\serverpids where process id for each server gets created , I don't see any process id for RAS.

Thanks