Process Observer Discussion

[JChristophNolte]

This thread is dedicated to questions and discussions around the Process Observer component that is part of Business Suite.

Process Observer is used in different scenarios, including and prominently with Operational Process Intelligence.

For details on what Process observer is see here.

[Former Member]

Hi Expert,

I have configured Process Observer for Sales Process (SO Create, SO Change, OD create and PGI)

All events are triggered sucessfully and I can monitor it using POC_MONITOR.

I am facing below 2 issues -

1. Even after completing all steps as per process defination process status stays as "Running" instead of "Finished"

2. Count KPI is not counting as expected, value is zero even after chaning SO multiple times.

Please help with suggestions

Thanks

Nitin Deshpande

[Former Member]

Hi,

I have tried with fresh example now process status is "Finished" , I have not done any thing.

But Count KPI is still zero.

PFB Process Defination and Testing.

[bernd_schmitt]

Hi Nitin,

happy to see that the process status is now working in your sample. Eventually, the end flag was missing in your first process definition. To avoid these kinds of errors it may be useful to run the Process Definition Checks, i.e. report (or transaction) POC_MODEL_CHECK. This is always a good practice. With a later support package, we have also integrated it into the Process Definition Viewer, so you can start it right from there.

When I look at the count KPI definition, I see that you have defined to count only the SO changes that are done after an outbook delivery was created. In your log sample all changes are done before the delivery was created.

To count all SO changes, you can change the KPI definition in the following way: Clear the determiner and the determiner definition and try again.

Regards,

Bernd