Process Observer Discussion

[JChristophNolte]

This thread is dedicated to questions and discussions around the Process Observer component that is part of Business Suite.

Process Observer is used in different scenarios, including and prominently with Operational Process Intelligence.

For details on what Process observer is see here.

[robphelan]

Hi everyone, I initially posted this in the Business Process Management area.. but found this may be a better spot for my question..

This is our first Process Observer implementation. I'm using a custom BOR object to track an end to end process.

My Activities begin with the receipt of new or updated data from an external system and ends with a Goods Issue / Receipt Document Create. I manually call a final Activity called "Actualized" in a clean up Method.

1. Information Rec'd from external application
2. STO / PO / SO (or any combination) created
3. Possible Updates to STO / PO / SO
4. Inbound or Outbound Delivery Document Created
5. Goods Issue or Receipt Document Created
6. Final Actualization Cleanup

I've assigned #1 as the Start and #5 as the End of the process.

I've been testing and the POC_MONITOR is picking up the Starting Tasks - great!

However, I have some processes that should have been put in a Completed Status since they've hit their Ending Task.

But, if you notice, it's still in "Running" status.   How do I get this process to "Complete"?

Thanks,

Robert.

[bernd_schmitt]

Hi Robert,

your process configuration looks fine to me, and the log shows that the final event was captured. So the process should really go to 'Finished'. I propose you open an OSS ticket to component CA-EPT-POC describing the problem as above, and also indicating the version and SP level of component SAP_BS_FND. You find this in System - Status ... - Component version.

We can then directly look into the system, and provide a fix, if needed.

Regards,

Bernd

[robphelan]

Hello Berndt,

My boss asked me to implement an end to end process at a slightly higher level. He didn't want tracking done at each order level - only at the begin and end of a major process.

So, I scrapped this model and created a new one. Transported it to QA, tested, and am now getting my status = "Finished".

I have no idea what was wrong.

[bernd_schmitt]

Hi Robert,

may have been interesting to look at the issue - we haven't seen this issue in our test systems - but this is even better now! Good luck with your further implementation, and let us know if you need further support.

Best Regars,

Bernd

[robphelan]

Well, it might have been interesting to you to look at the issue, but I was pulling, what is left of my hair, out! 

I triple checked the config. And since it was our first Proc. Observer model, I was sure I overlooked something but am happy the issue has resolved itself.

[bernd_schmitt]

Can offer you a free haircut for compensation when you are here in Walldorf, we have the hairdresser in house.

[bernd_schmitt]

Hi Robert,

maybe you have already seen the that we just started. We'd be happy to get your feedback as well!

Regars,

Bernd

[robphelan]

just completed it a couple of days ago. Thanks!