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Hi All,

im unable to open the ESR and ID because the JNLP file is not opening.

Usually it will occur because of JAVA issue. i have already updated the java version. but still facing the same issue.

im keep on getting the below screen even i click run. please help me.

Regards

Bhargava krishna

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marksmyth
Product and Topic Expert
Product and Topic Expert
‎2013 Aug 15 2:35 PM
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Hello Bhragava,

Check this wiki - Troubleshooting PI ESR and Integration Builder Logon Issues. Try deleting the Java caches.

Also let us know the exact Java version you are using and also your PI version.

Regards

Mark

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Bhargavakrishna
Active Contributor
‎2013 Aug 16 4:30 PM
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Hi Mark,

thanks for the reply.

we are on 7.3 dual stack and i installed both java 6 and 7 on my computer.

I referred the link that you have posted and tried all but still it is showing the same issue.

i installed JRE 6 and web start application as well.

Please help me.

Regards

Bhargava krishna

marksmyth
Product and Topic Expert
Product and Topic Expert
‎2013 Aug 16 5:47 PM
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Hi Bhargava,

As you have two Java versions installed, there will be two Java consoles. Disable the java 7 version in both consoles and enable the java 6 version in both also. See note 1614742 Using Java Web Start with different PI releases. Then try if that allows you to logon.

Regards

Mark

Bhargavakrishna
Active Contributor
‎2013 Aug 16 5:54 PM
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Hi Mark,

i disabled it and tried, it's not working. that note is not opening, im getting website UN-available

response.

i enabled the java versions and cleared the cache as mentioned in the above links.

Regards

Bhargava krishna

marksmyth
Product and Topic Expert
Product and Topic Expert
‎2013 Aug 16 6:04 PM
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Hi Bhargava,

I have edited the note link. I think you should be able to access it now. As I understand it, there should be another Java console which may have the 1.7 version enabled.

Anyhow, there are several problems with this Java version 1.7.0_25. I would recommend that you uninstall this completely as this is probably preventing you from accessing the Integration Builder.

Regards

Mark

Bhargavakrishna
Active Contributor
‎2013 Aug 16 6:11 PM
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Hi Mark,

i tried it from the service market place as well. it is not working.

i'll try it by un-installing the all the java versions and install it.

ill update the status on that..

Regards

Bhargava krishna

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