Problem in Workflow agent determination

[Former Member]

Dear Experts,

I am triggering a workflow for some event and I am determining agents by writing some code in business object and exporting that variable to workflow. But my problem is, when agent is not found that workitem will be displayed in all SAP user id's.

I am not able find out the reason, Please suggest.

I am using Fork step before this workitem activity.

Thanks

M Chaitanya

[Former Member]

Hi Chaitanya,

You have to remove general task and have to select the agent determination as 'General forwarding not allowed'. Then you can restrict the agents based on position/Job/Org unit/Role.

In your case Rule is also a best option. If no agents found, rule will be terminated and will set the workflow status as an error.

Thanks,

Vijay.