PrinterToPrint error printer not installed

[polisetty_dinesh]

I am using VS 2019 and CR 13. I have 64-bit installed on the Dev environment. The test environment has CR 13 for VS 32-bit (The below issue happened even when I had 64-bit runtime on the testing server - windows 2016). The same setup was working before. Please let me know if there is any workaround. The print service is a windows service, referencing the report's project. Web config is referring to Crystal reports 13.0.4000.0.

I am not seeing the crystal reports 13.0.4000 version on the Testing server. C:Windows\assembly shows only 10.0.5.3700. But, it has only CrystalDecisions.Data.AdoDotNetInterop version of 13.0.4000.

Please suggest.

Issue:

INFO
2023-01-04 13:22:22,623 MYPROJ.Reports.CrystalReportAdapter -
CrystalReportAdapter.PrintToPrinter: print(,HP_DESK_M604,Auto,,,1)<br>DEBUG 2023-01-04 13:22:22,623 MYPROJ.Reports.CrystalReportAdapter
-  Psettings Printer : HP_DESK_M604  <br>DEBUG 2023-01-04 13:22:22,655 MYPROJ.Reports.CrystalReportAdapter
-  Report Doc Printer :   <br>INFO 2023-01-04 13:22:22,655 MYPROJ.Reports.CrystalReportAdapter -
CrystalReportAdapter.PrintToPrinter: print(,,Auto,DefaultPaperSize,Simplex,1)<br>ERROR 2023-01-04 13:22:22,889 MYPROJ.Reports.ReportHelper -
PrintForms<br>System.Drawing.Printing.InvalidPrinterException: No printers are
installed.<br>   at System.Drawing.Printing.PrinterSettings.GetHdevmodeInternal(String
printer)<br>   at
System.Drawing.Printing.PrinterSettings.GetHdevmodeInternal()<br>   at
System.Drawing.Printing.PrinterSettings.GetHdevmode()<br>   at
System.Drawing.Printing.PageSettings.GetPaperSize(IntPtr modeHandle)<br>   at
System.Drawing.Printing.PageSettings.get_PaperSize()<br>   at
CrystalDecisions.CrystalReports.Engine.PrintOptions.FindPaperSize(PrinterSettings
printer, PaperSize size)<br>   at
CrystalDecisions.CrystalReports.Engine.PrintOptions.CopyTo(PrinterSettings printer,
PageSettings page)<br>   at
CrystalDecisions.CrystalReports.Engine.FormatEngine.PrintToPrinter(Int32
nCopies, Boolean collated, Int32 startPageN, Int32 endPageN)<br>   at
CrystalDecisions.CrystalReports.Engine.ReportDocument.PrintToPrinter(Int32
nCopies, Boolean collated, Int32 startPageN, Int32 endPageN)<br>   at MYPROJ.Reports.CrystalReportAdapter.PrintToPrinter(ReportDocument
reportDoc, PrintoutSettingData pSetting, Int32 PageCount)<br>   at MYPROJ.Reports.ReportHelper.PrintForms(Int32
printOrderID, String printerName, Int32 receiptCount, Int32 certificateKind,
Int32 locationID)<br><strong>ERROR 2023-01-04 13:22:23,420 MYPROJ.Reports.ReportHelper -
ReportHelper.Print::ERROR job=Print QueueID(801236), PrintOrderID(804278) to
[HP_DESK_M604], Printer Location [1], exception=PRINTING_FAILED,
base.exception=No printers are installed.<br></strong>DEBUG
2023-01-04 13:22:23,420 MYPROJ.Business.PrintOrderQueueDB -
PrintOrderQueueDB.UpdateQueue:entering<br>DEBUG
2023-01-04 13:22:23,452 MYPROJ.Business.PrintOrderQueueDB -
PrintOrderQueueDB.UpdateQueue:returning ReturnCode=[0]<br>INFO
2023-01-04 13:22:23,467 MYPROJ.Reports.ReportHelper -
ReportHelper.Print::printing done... 

[polisetty_dinesh]

Two versions were on my server as side-by-side installations (1st image), and one other application still using the 2008 version of CR.

The 2nd image is showing the folders where it was installed. The Dev environment has all Crystalreport dlls under the same location for 32 & 64bit.

I am confused about the lack of dlls on the server. Please confirm if this installation is correct or if am I missing something. How I can deal with 2 separate installations of CR? Lot of questions 😞 but I want to know this asap.

Thank you so much for your help!!