Please wait while the document being processed

[Former Member]

On Next Page - Please wait while the document being processed   I am using Crystal Reports for VS 2013. The report is working fine but if you click on the next page or click on group tree, the message “Please wait while the document is being processed.” comes. It does not returns after a long time. Any ideas?

[cecilia_schultz]

Hello Ludek,

I am getting the "please wait while the document is being processed" message when I click "next page" in the report, then it never gets out of there.

This happens for all reports in my web application, in my development machine (windows 7).

The same reports work fine in the production server (windows server 2012).

I compared the server and my set up, and both have

"SAP Crystal Reports runtime engine for .Net Framework (64-bit)",

and

"SAP Crystal Reports, version for Microsoft Studio"

installed.

The only difference, is that in my machine, I also have Crystal Reports (designer) 2008. I looked in the About and it says Version 12.4.0.966 so that means it is SP 4.

This is also happening

I found your postings related to this same issue, and downloaded the process monitor, I see there is a "ACCESS DENIED" in the result column, for the w3wp.exe process,

the operation is "RegCreateKey",

the Path is HKLM\Software\Wow6432Node\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Report Application Server\Client SDK"

In the detail column it says "Desired Access: Read/Write"

What does this mean? Please help.

I also checked the c:\windows\temp and I see the temp fields are being written there, so its not permissions.

Thanks

Cecilia

[Former Member]

Hi Cecilia

Not much I can say about Access Denied other than, grant the process read / write access to that reg key.

- Ludek