Offline form not automatically triggering inbound handler to upload data

[Former Member]

I have an ABAP that sends my interactive form to an employee via email.  The employee can fill in the remainder of the form, but when they click on the send button it only re-sends the email to who I have indicated.  It does not trigger the offline handler (my offline handler is called ZCL_IFBA_BOOK_OFFLINE and I do have it in the properties of my form).  I would like it to automatically trigger the offline handler when the employee clicks on the send button so the data gets updated in SAP without someone having to run another ABAP.  I did test my Inbound Handler and it works and updates SAP – I just can’t get it to trigger from the Adobe form itself.

I did configure in SO50, a new line Item for Internet Mail, pdf@mycompany.com, and CL_FP_INBOUND_HANDLER as the Exit Name.  Do I need basis to set this e-mail address up somewhere else in SAP or is their more configuration required?  Any other ideas on what I may be missing?  thx

[Former Member]

Hi,

When the email is sent to the configured email address, do you see the mail entering the system? When you go to transaction SOST, then go to Utilities - Inbox Overview -> there you should see a list of inbound send requests.

In SO50, what is your Document Class, by default it is ICS I think. If so, replace it with * and see if that solves your problem.

Have you tried debugging the incoming email?

Kind regards,

Stephanie